Automating The Best Experiences For Your Customers

Linc is a premier Customer Experience (CX) Automation solution purpose-built for brands and retailers to easily and rapidly automate over 85% of their customer assistance across support and self-service channels with zero additional lift from their customer support teams.
85 percent defer customer inquiries

Of Customer Support Inquiries Offloaded, Reducing Support Costs

85 percent defer customer inquiries

Automated Within Weeks

90 percent net promoter score 1

Customer Satisfaction (NPS)

20 percent uplift in ltv 1

Uplift in LTV

26 percent increase in conversions

Increase in Conversions

Enterprise Brands Trust Linc

Make CX Your Competitive Advantage

From pre-purchase to post-purchase, Linc’s automated customer experience solutions, powered by DIgital Workers, helps businesses increase customer engagement to the channels they prefer while reducing customer service support costs

Meet Our Digital Workers

Digital Workers, the backbone of Linc’s CX Automation solutions, are intelligent assistants that deliver out-of-the-box support for 300+ eCommerce support services and work together to resolve common CX inquiries to improve customer satisfaction by knowing your customers, your brand, and retail.

Holistic Post-Purchase Order Support Digital Workers

Linc uniquely offers end-to-end order support that encompasses shipment tracking backend, self-service landing pages, automated chat, and notifications. Transcend traditional track-and-trace-only solutions with Linc and leverage a premier order support that resolves pre-fulfillment, in-transit, and post-delivery issues.
pure formulas automates customer inquiries with lic cx platform
Shipment tracking across 700+ carriers
pure formulas automates customer inquiries with lic cx platform
Exception management
pure formulas automates customer inquiries with lic cx platform
Branded self-service landing pages
pure formulas automates customer inquiries with lic cx platform
Notification across SMS and social networks
pure formulas automates customer inquiries with lic cx platform
Order modification assistance
pure formulas automates customer inquiries with lic cx platform
Store pick-up orchestration
pure formulas automates customer inquiries with lic cx platform
Delivery issue and make-good resolution
pure formulas automates customer inquiries with lic cx platform
Return/Exchange assistance
order support digital worker cx solutions
consultative selling digital worker cx automation platform

Consultative Selling Digital Workers

Enable your customers to find what they want, where they want, when they want, through the channel of their choice during the crucial research-before-you-buy stage.
pure formulas automates customer inquiries with lic cx platform
Concierge-like product selection experience
pure formulas automates customer inquiries with lic cx platform
Tailored shopping experiences at the individual level
pure formulas automates customer inquiries with lic cx platform
Leave no product questions unanswered
pure formulas automates customer inquiries with lic cx platform
Recommendations contextualized to service moments and individualized to your customers’ shopping preferences.

Buying Assistance Digital Workers

Save the sale and answer crucial buying support questions whenever or wherever the customer needs assistance. Provide a seamless hand-off to a live agent when necessary so you’ll never miss an opportunity to help your customers.

pure formulas automates customer inquiries with lic cx platform
Promo code-specific issue resolution
pure formulas automates customer inquiries with lic cx platform
Identify current promotions
pure formulas automates customer inquiries with lic cx platform
Answer complex product detail inquiries during the research-before-you-buy process
pure formulas automates customer inquiries with lic cx platform
Provide insight to store inventory and product availability
pure formulas automates customer inquiries with lic cx platform
Proactively and contextually promote chats with stylists/product specialists to maximize conversion
buying assistance linc cx solutions
customer retention cx automation solutions

Customer Retention Digital Workers

Turn an impulse buyer into a lifetime customer by engaging them with personalized information and opportunities to retain their business.

pure formulas automates customer inquiries with lic cx platform

Drive auto-delivery and subscription awareness to increase sign-ups

pure formulas automates customer inquiries with lic cx platform

Resolve loyalty and membership inquiries

pure formulas automates customer inquiries with lic cx platform

Provide fast warranty registration and claim resolution

Empower Your Customer Support Teams

We believe businesses achieve their highest levels of success when automated solutions work in tandem with talented customer support teams. Linc Digital Workers act as your First Responders to the most common eCommerce use cases and provide a seamless hand-off to your support professionals so they can focus on the issues and inquiries only they can resolve.

pure formulas automates customer inquiries with lic cx platform

Deflect and resolve 85%+ of common inquiries pertaining to products, services and support

pure formulas automates customer inquiries with lic cx platform
Seamlessly hand-off support cases to live and offline agents with full context when necessary
pure formulas automates customer inquiries with lic cx platform

Leverage intent-based hand-off to ensure the correct team receives relevant cases

pure formulas automates customer inquiries with lic cx platform

Integrate with industry-leading customer support software solutions

why linc cx automation solutions

Why Linc?

pure formulas automates customer inquiries with lic cx platform

Pre-built service engines via Digital Workers

pure formulas automates customer inquiries with lic cx platform

Highly contextual conversations by keeping track of, and inferring, context

pure formulas automates customer inquiries with lic cx platform

Capable of rapidly solving complex, high-fidelity use cases

pure formulas automates customer inquiries with lic cx platform

Provides end-to-end customer experience support and operational efficiency from a single vendor

pure formulas automates customer inquiries with lic cx platform

Purpose-built for retail through an extensive, built-in eCommerce knowledge graph

pure formulas automates customer inquiries with lic cx platform

Rapid go-to-market via organic real-time dialog generation vs. high-lift dialog flow design and development

pure formulas automates customer inquiries with lic cx platform

Extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands

Discover What Linc Can Do For Your Business

Schedule a Demo

Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap

schedule demo linc cx solutions

Audit Your Current Customer Experience Solutions

schedule demo linc cx solutions

Learn How You Can Automate 85%+ of Customer Support Inquiries

schedule demo linc cx solutions

See How Much You Can Save in Customer Support Overhead Costs

schedule demo linc cx solutions

Develop a Clear Automation Path Unique to Your Brand and Customer Support Requirements

schedule demo linc cx solutions

See Linc Digital Workers Solving Complex Customer Inquiries