Transforming One-Time into Lifetime

Customer care automation
that drives loyalty and
lifetime value.

Transforming One-Time
into
Lifetime.

Customer care automation that drives loyalty and lifetime value.

Stronger, more personalized relationships – at scale

Drive
New Revenue

Offer personalized product recommendations, up-sells, campaigns, promotions, and easy natural-language re-ordering.

Increase
Engagement

Give customers self-serve returns and exchanges, and keep them in the loop with delivery and product information.

Cut Support
Overheads

Reduce customer support tickets and calls with more clear tracking emails, proactive updates and deflection to carriers.

Reduce Operations
Costs

Streamline reverse logistics with better returns, predictability and visibility into inbound items and last mile delivery issues.

Trusted by leading global brands including

Serve Your Customers
on the Channels They Use Every Day

Linc connects brands and shoppers through automated customer service, on-demand guided returns and exchanges, instant re-ordering and thoughtful product suggestions.

Linc customers improve
the KPIs that matter

Whether you sell shoes or vitamins, lipstick or cameras, casual wear or athleisure, Linc brings you closer to your shoppers and delivers impressive ROI with lower service costs and increased customer lifetime value.

25%

Service Cost Reduction

14%

Returns
Recovered

17%

Recommendation Click Rate

22%

Organic
Opt-In Rate

25%

Service Cost Reduction

14%

Returns
Recovered

17%

Product Suggestion
CTR

22%

Organic
Opt-In

25%

Service Cost Reduction

14%

Returns
Recovered

17%

Product Suggestion
CTR

22%

Organic
Opt-In

Watch: How Customer Care Automation uses AI, Chatbots & Voice Assistants

Watch our free webinar to learn more, and see how Linc’s platform leverages conversational channels and AI. Click here to view.

“Linc’s Facebook Messenger implementation allowed us to immediately see a return on investment with a decrease of contacts into our center. The bot capabilities that we were able to deploy with Linc’s platform have allowed us to start looking forward into dramatically reducing our operational expenses while providing customers with excellent service.”

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– Anna Pettus
Vice President Strategic Operations, Global Member Services
TechStyle Fashion Group

“Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the leading edge of customer experience.”

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– Jadene Burgess
Ecommerce Operations Manager
Carter’s Inc

Linc is built to work with the platforms you already use

Linc works with your existing ecommerce, OMS, email marketing, social management, customer support, logistics platforms and solutions including 350+ global carriers. We ensure your shoppers get the best experience, and you get the best results, all without the expense, risk or headache of a long-term cap-ex project.

Give your shoppers an exceptional experience
and fuel your growth.

Get your close-up look at how Linc could help you engage your shoppers
through tracking, returns, exchanges, upsells and re-ordering.