Reinvent Customer Care.

Linc is a Customer Care Automation platform
for customer-focused brands

Reinvent Customer Care.

Linc is a Customer Care Automation platform for customer-focused brands

Revolutionize how you solve poor customer loyalty
and manage rising costs.

Offer Convenient Service - Anywhere

Cut support overheads with proactive post-purchase communication, branded self-service and automated real-time assistance for 90%+ customer needs.

Increase Customer Engagement Moments

Boost opt-ins to branded notifications, turn customer inquiries into deep 1-to-1 engagement across multiple channels.

Contextually Up-Sell and Cross-Sell

Drive new revenue by understanding your customer, and contextually recommending products that best meet their needs and preferences.

Offer Convenient Service - Anywhere

Cut support overheads with proactive post-purchase communication, branded self-service and automated real-time assistance for 70%+ customer needs.

Increase Customer Engagement Moments

Boost opt-ins to branded notifications, turn customer inquiries into deep 1-to-1 engagement across multiple channels.

Contextually Up-Sell and Cross-Sell

Drive new revenue by understanding your customer, and contextually recommending products that best meet their needs and preferences.

Trusted by leading customer-centric brands

Trusted by leading customer-centric brands

Built to Serve, Engage and Sell, Anywhere.

Linc is the only platform that combines interaction intelligence, commerce-specialized capabilities and broad data sources in order to form a deep understanding of the customer’s intent, automate customer service interactions and contextually sell to customers, all in a seamless experience across multiple channels.

Contextually understand your customer’s needs,
wherever they interact.

Linc uses a robust single customer profile and customer-preferred digital channels to understand a customer’s shopping behavior and service interactions to create a rich understanding of context and act accordingly.

Pura Vida Bracelets:
A Linc Customer Success Story

Learn more about how Pura Vida is engaging and serving their customers using Linc,
and how they are seeing a 4X ROI. Watch the video now.

Brands who use Linc increase engagement,
cut costs, and create new revenue.

21%

Organic
Opt-In Rate

25%

Customer Service
Cost Reduction

32%

More repurchases
within 30 days

17%

Post-Purchase Recommendation CTR

Identify the specific ways you can cut costs and boost engagement with a 25 minute discussion. Schedule a call today to learn more.

21%

Organic
Opt-In

25%

Service Cost Reduction

14%

Returns
Recovered

5%

Recommendation Conversion Rate

“Linc’s Facebook Messenger implementation allowed us to immediately see a return on investment with a decrease of contacts into our center. The bot capabilities that we were able to deploy with Linc’s platform have allowed us to start looking forward into dramatically reducing our operational expenses while providing customers with excellent service.”
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– Anna Pettus
Vice President Strategic Operations, Global Member Services
TechStyle Fashion Group

“Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the leading edge of customer experience.”

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– Jadene Burgess
Sr. Director, eCommerce Operations
Carter’s Inc

“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”

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– Angela Hsu
Senior Vice President of Marketing and eCommerce
Lamps Plus

Start a conversation about customer care automation.

Learn more about what you can do in just 25 minutes.