Linc is a Customer Care Automation platform
for customer-focused brands
Reinvent Customer Care.
Linc is a Customer Care Automation platform for customer-focused brands
Revolutionize how you solve poor customer loyalty
and manage rising costs.
Offer Convenient Service - Anywhere
Cut support overheads with proactive post-purchase communication, branded self-service and automated real-time assistance for 70%+ customer needs.
Increase Customer Engagement Moments
Boost opt-ins to branded notifications, turn customer inquiries into deep 1-to-1 engagement across multiple channels.
Contextually Up-Sell and Cross-Sell
Drive new revenue by understanding your customer, and contextually recommending products that best meet their needs and preferences.
Offer Convenient Service - Anywhere
Cut support overheads with proactive post-purchase communication, branded self-service and automated real-time assistance for 70%+ customer needs.
Increase Customer Engagement Moments
Boost opt-ins to branded notifications, turn customer inquiries into deep 1-to-1 engagement across multiple channels.
Contextually Up-Sell and Cross-Sell
Drive new revenue by understanding your customer, and contextually recommending products that best meet their needs and preferences.
Trusted by leading customer-centric brands
Built to Serve, Engage and Sell, Anywhere.
Linc is the only platform that combines interaction intelligence, commerce-specialized capabilities and broad data sources in order to form a deep understanding of the customer’s intent, automate customer service interactions and contextually sell to customers, all in a seamless experience across multiple channels.
Contextually understand your customer’s needs,
wherever they interact.
Linc uses a robust single customer profile and customer-preferred digital channels to understand a customer’s shopping behavior and service interactions to create a rich understanding of context and act accordingly.
TechStyle Uses the Botlet Framework for Automated Membership Service
Learn more about the rising importance of customer care, and its evolving role in building a successful commerce business. Click here to view.
Brands who use Linc increase engagement,
cut costs, and create new revenue.
21%
Organic
Opt-In Rate
25%
Customer Service
Cost Reduction
32%
More repurchases
within 30 days
17%
Post-Purchase Recommendation CTR
Identify the specific ways you can cut costs and boost engagement with a 25 minute discussion. Schedule a call today to learn more.
21%
Organic
Opt-In
25%
Service Cost Reduction
14%
Returns
Recovered
5%
Recommendation Conversion Rate
“Linc’s Facebook Messenger implementation allowed us to immediately see a return on investment with a decrease of contacts into our center. The bot capabilities that we were able to deploy with Linc’s platform have allowed us to start looking forward into dramatically reducing our operational expenses while providing customers with excellent service.”
“Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the leading edge of customer experience.”
“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”
