Automating The Best Experiences For Your Customers

Linc is the only end-to-end CX Automation solution purpose-built for brands and retailers.

Our award-winning solutions are the fastest way to automate the resolution of over 85% of your customer service inquiries, with increased customer satisfaction and agent happiness across chat, email, messaging, and voice.

85 percent defer customer inquiries

Of Customer Support Inquiries Offloaded, Reducing Support Costs

achieve automation resolution in weeks

To Achieve Your Automated Resolution

90 percent net promoter score 1

Customer Satisfaction (NPS)

20 percent uplift in ltv 1

Uplift in LTV

26 percent increase in conversions

Increase in Sales Conversions

Enterprise Brands Trust Linc

Make CX Your Competitive Advantage

From complex order issues to consultative pre-sales assistance, Linc uniquely brings together superior conversational AI, commerce-specialized knowledge graphs, and configurable built-in service engines to offer the most powerful customer service digital workers for the retail industry.

Meet Our Digital Workers

Linc-powered Digital Workers delight your customers with effective real-time resolution and engaging, individualized interaction experience. To your agents, they are both effective first responders offloading tedious support issues, and effective collaborators that pass on context and recommendations in case agent hand-off.

Holistic Post-Purchase Order Support Digital Workers

Linc uniquely offers end-to-end order support that goes beyond WISMO and encompasses shipment tracking, self-service landing pages, automated chat, and notifications. Transcend traditional track-and-trace-only solutions with Linc and leverage a premier order support that resolves pre-fulfillment, in-transit, and post-delivery issues.
pure formulas automates customer inquiries with lic cx platform
Shipment tracking across 700+ carriers
pure formulas automates customer inquiries with lic cx platform
Exception management
pure formulas automates customer inquiries with lic cx platform
Branded self-service landing pages
pure formulas automates customer inquiries with lic cx platform
Notification across SMS and social networks
pure formulas automates customer inquiries with lic cx platform
Order modification assistance
pure formulas automates customer inquiries with lic cx platform
Store pick-up orchestration
pure formulas automates customer inquiries with lic cx platform
Delivery issue and make-good resolution
pure formulas automates customer inquiries with lic cx platform
Return/Exchange assistance
post purchase order support digital workers
consultative selling digital workers

Consultative Selling Digital Workers

Enable your customers to easily find what they want, where they want, when they want, through the channel of their choice by eliminating barriers during the crucial research-before-you-buy stage.
pure formulas automates customer inquiries with lic cx platform
Concierge-like product selection experience
pure formulas automates customer inquiries with lic cx platform
Tailored shopping experiences at the individual level
pure formulas automates customer inquiries with lic cx platform
Leave no product questions unanswered
pure formulas automates customer inquiries with lic cx platform
Recommendations contextualized to service moments and individualized to your customers’ shopping preferences.

Buying Assistance Digital Workers

Save the sale and answer crucial buying support questions whenever or wherever the customer needs assistance. Provide a seamless hand-off to a live or offline agent when necessary, so you’ll never miss an opportunity to help your customers.

pure formulas automates customer inquiries with lic cx platform
Promo code-specific issue resolution
pure formulas automates customer inquiries with lic cx platform
Identify current promotions
pure formulas automates customer inquiries with lic cx platform
Answer complex product detail inquiries during the research-before-you-buy process
pure formulas automates customer inquiries with lic cx platform
Provide insight to store inventory and product availability
pure formulas automates customer inquiries with lic cx platform
Proactively and contextually promote chats with stylists/product specialists to maximize conversion
buying assistance digital workers
customer retention digital workers

Customer Retention Digital Workers

Turn an impulse buyer into a lifetime customer by engaging them with personalized information and opportunities to retain their business.

pure formulas automates customer inquiries with lic cx platform

Drive auto-delivery and subscription awareness to increase sign-ups

pure formulas automates customer inquiries with lic cx platform

Resolve loyalty and membership inquiries

pure formulas automates customer inquiries with lic cx platform

Provide fast warranty registration and claim resolution

Empower Your Customer Support Teams

We believe businesses achieve their highest levels of success when automated solutions work in tandem with talented customer support teams. Linc Digital Workers act as your First Responders to the most common eCommerce use cases and provide a seamless hand-off to your support professionals so they can focus on the issues and inquiries only they can resolve.

pure formulas automates customer inquiries with lic cx platform

Deflect and resolve 85%+ of common inquiries pertaining to products, services and support

pure formulas automates customer inquiries with lic cx platform
Seamlessly hand-off support cases to live and offline agents with full context when necessary
pure formulas automates customer inquiries with lic cx platform

Leverage intent-based hand-off to ensure the correct team receives relevant cases

pure formulas automates customer inquiries with lic cx platform

Integrate with industry-leading customer support software solutions

why linc cx automation solutions

Why Linc?

Industry leading resolution rate and conversational experience, but at a fraction of the time and resource cost.
pure formulas automates customer inquiries with lic cx platform
Purpose-built for retail, with on-platform eCommerce knowledge graphs, configurable service engines and extensive out-of-the-box integrations
pure formulas automates customer inquiries with lic cx platform
Resolve over 85% customer inquiries automatically within weeks, not months
pure formulas automates customer inquiries with lic cx platform
Rapid go-to-market via AI-powered dialog generation vs.high-lift dialog flow design and development
pure formulas automates customer inquiries with lic cx platform
Global brand ready, with support of over 100 languages, and support for localized services, data feeds, and agent teams
pure formulas automates customer inquiries with lic cx platform
Enterprise grade security, reliability and privacy compliance
pure formulas automates customer inquiries with lic cx platform
Highly personal conversations by keeping track of, and inferring, context

Discover What Linc Can Do For Your Business

Schedule a Demo

Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap

schedule demo linc cx solutions

Audit Your Current Customer Experience Solutions

schedule demo linc cx solutions

Learn How You Can Automate 85%+ of Customer Support Inquiries

schedule demo linc cx solutions

See How Much You Can Save in Customer Support Overhead Costs

schedule demo linc cx solutions

Develop a Clear Automation Path Unique to Your Brand and Customer Support Requirements

schedule demo linc cx solutions

See Linc Digital Workers Solving Complex Customer Inquiries