The Value of CX Automation
85%+
Of Customer Support Inquiries Resolved
90%+
Customer Satisfaction (NPS)
26%+
Increase in Sales Conversions
20%+
Uplift in LTV
Great Brands Trust Linc
Is It a Chatbot?
When is a chatbot not a chatbot? When it solves problems.
Linc’s digital workforce was built to not only answer questions, but truly resolve customer inquiries. Your customers can find the perfect gift for a friend, or process a return, or check their order status all in one conversation without ever having to talk to a human agent. And they can have this experience across any channel they choose, whether it’s chat, email, messaging, or voice.
Meet Your Digital Workforce
Post Purchase Order Support
Offer order support to your customers that goes beyond WISMO and encompasses shipment tracking, self-service landing pages, automated chat, and notifications.
Consultative Selling
Enable your customers to easily find what they want, where they want, when they want, through the channel of their choice by eliminating barriers during the crucial research-before-you-buy stage.
Buying Assistance
Save the sale and answer crucial buying support questions from your customers. Provide a seamless hand-off to a live or offline agent when necessary, so you’ll never miss an opportunity to help your customers.
Customer Retention
Turn an impulse buyer into a lifetime customer by engaging them with personalized information and opportunities to retain their business.
Empower Your Customer Support Teams
Linc Digital Workers act as your First Responders to the most common digital retail use cases and provide a seamless hand-off to your agents so they can focus on the issues and inquiries only they can resolve.
Resolve 85%+ of common inquiries
Hand-off support cases to live agents with full context
Intent-based hand-offs to the correct teams
Integrated with all industry-leading customer support platforms
Why Linc?
Industry leading resolution rate and conversational experience at a fraction of the time and resource cost.
Discover What Linc Can Do For Your Business
Lamps Plus
“Its a win for both our customers and our business because it helps us differentiate in the market, enhance and automate our customer communications, and reduce costs.”
PACSUN
"We partnered with Linc because of their ability to drive engagement with our shoppers after a purchase, automating basic tasks to lessen the burden on our Customer Service agents.”
Pure Formulas
"Linc’s CX Platform enables us to create a superior customer-centric experience, evolve with customer behavior and build loyalty with more personalized and engaging communications.”
Carters Oshkosh
"I loved the text message notifications while I was waiting for my package. The delivery was very quick and I was notified every step of the way, and received day it was promised"
Pura Vida Bracelets
“Linc has helped us achieve an NPS score greater than 80 which has been a huge win for our customer service team and overall as a company."
The Ridge Wallets
“With Linc, we were able to get over 25% of our entire customer base converted into SMS and social network channels where they can be connected with our brand at all times”
Levis Strauss
"Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”
Ready to Get Started?
Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap
Audit Your Current Customer Experience Solutions
See How Much You Can Save in Customer Support Overhead Costs Through Automation
See Linc Digital Workers Solving Complex Customer Support Inquiries