Automating The Best Experiences For Your Customers

Linc is a premier Customer Experience (CX) Automation solution purpose-built for brands and retailers to easily and rapidly automate over 85% of their customer assistance across support and self-service channels with zero additional lift from their customer support teams.

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Of Customer Support Inquiries Offloaded, Reducing Support Costs

Automated Within Weeks

Customer Satisfaction (NPS)

Uplift in LTV

Increase in Conversions

Enterprise Brands Trust Linc

pampered chef automates customer support with Linc

Tarte Cosmetics Automates Customer Service With Linc

GoPro Trusts Linc to Automate the Customer Experience

Ebags Uses Linc CX Platform to Automate the Customer Experience

Lamps Plus Offers Customers Omnichannel AI Experience

Vineyard Vines Automated CX First With Linc

Loreal Deliver Incredible Customer Experience With Linc Omnichannel AI

Carters OshKosh Automated Customer Service With Linc Omnichannel AI

Levi's Goes Automation First Customer Experience With Linc

Make CX Your Competitive Advantage

From pre-purchase to post-purchase, Linc’s automated customer experience solutions, powered by DIgital Workers, helps businesses increase customer engagement to the channels they prefer while reducing customer service support costs

Meet Our Digital Workers

Digital Workers, the backbone of Linc’s CX Automation solutions, are intelligent assistants that deliver out-of-the-box support for 300+ eCommerce support services and work together to resolve common CX inquiries to improve customer satisfaction by knowing your customers, your brand, and retail.

Holistic Post-Purchase Order Support Digital Workers

Linc uniquely offers end-to-end order support that encompasses shipment tracking backend, self-service landing pages, automated chat, and notifications. Transcend traditional track-and-trace-only solutions with Linc and leverage a premier order support that resolves pre-fulfillment, in-transit, and post-delivery issues.

pure formulas automates customer inquiries with lic cx platform

Shipment tracking across 700+ carriers

Exception management

Branded self-service landing pages

Notification across SMS and social networks

Order modification assistance

Store pick-up orchestration

Delivery issue and make-good resolution

Return/Exchange assistance

Experience It

order support digital worker cx solutions

consultative selling digital worker cx automation platform

Consultative Selling Digital Workers

Enable your customers to find what they want, where they want, when they want, through the channel of their choice during the crucial research-before-you-buy stage.

Concierge-like product selection experience

Tailored shopping experiences at the individual level

Leave no product questions unanswered

Recommendations contextualized to service moments and individualized to your customers’ shopping preferences.

Experience It

Buying Assistance Digital Workers

Save the sale and answer crucial buying support questions whenever or wherever the customer needs assistance. Provide a seamless hand-off to a live agent when necessary so you’ll never miss an opportunity to help your customers.

Promo code-specific issue resolution

Identify current promotions

Answer complex product detail inquiries during the research-before-you-buy process

Provide insight to store inventory and product availability

Proactively and contextually promote chats with stylists/product specialists to maximize conversion

Experience It

customer retention cx automation solutions

Customer Retention Digital Workers

Turn an impulse buyer into a lifetime customer by engaging them with personalized information and opportunities to retain their business.

Drive auto-delivery and subscription awareness to increase sign-ups

Resolve loyalty and membership inquiries

Provide fast warranty registration and claim resolution

Experience It

Empower Your Customer Support Teams

We believe businesses achieve their highest levels of success when automated solutions work in tandem with talented customer support teams. Linc Digital Workers act as your First Responders to the most common eCommerce use cases and provide a seamless hand-off to your support professionals so they can focus on the issues and inquiries only they can resolve.

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