Transforming One-Time into Lifetime
Customer care automation
that drives loyalty and
lifetime value.
Transforming One-Time
into
Lifetime.
Customer care automation that drives loyalty and lifetime value.
Drive
New Revenue
Offer personalized product recommendations, up-sells, campaigns, promotions, and easy natural-language re-ordering.
Increase
Engagement
Give customers self-serve returns and exchanges, and keep them in the loop with delivery and product information.
Cut Support
Overheads
Reduce customer support tickets and calls with more clear tracking emails, proactive updates and deflection to carriers.
Reduce Operations
Costs
Streamline reverse logistics with better returns, predictability and visibility into inbound items and last mile delivery issues.
Trusted by leading global brands including
Serve Your Customers
on the Channels They Use Every Day
Linc connects brands and shoppers through automated customer service, on-demand guided returns and exchanges, instant re-ordering and thoughtful product suggestions.
Linc customers improve
the KPIs that matter
Whether you sell shoes or vitamins, lipstick or cameras, casual wear or athleisure, Linc brings you closer to your shoppers and delivers impressive ROI with lower service costs and increased customer lifetime value.
25%
Service Cost Reduction
14%
Returns
Recovered
17%
Recommendation Click Rate
22%
Organic
Opt-In Rate
25%
Service Cost Reduction
14%
Returns
Recovered
17%
Product Suggestion
CTR
22%
Organic
Opt-In
25%
Service Cost Reduction
14%
Returns
Recovered
17%
Product Suggestion
CTR
22%
Organic
Opt-In
Webinar: 5 ways to increase profitability with emerging chat and voice platforms
Watch our free webinar to learn more, and see how Linc converts one-time purchasers into lifetime customers. Click here to view.
“Linc’s Facebook Messenger implementation allowed us to immediately see a return on investment with a decrease of contacts into our center. The bot capabilities that we were able to deploy with Linc’s platform have allowed us to start looking forward into dramatically reducing our operational expenses while providing customers with excellent service.”
“Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the leading edge of customer experience.”
Linc is built to work with the platforms you already use
Linc works with your existing ecommerce, OMS, email marketing, social management, customer support, logistics platforms and solutions including 350+ global carriers. We ensure your shoppers get the best experience, and you get the best results, all without the expense, risk or headache of a long-term cap-ex project.