Automated Customer Assistance that Delivers.
One platform, any channel, any use case
Make CX Your Competitive Advantage
From pre-purchase to post-purchase, Linc helps businesses increase customer engagement while reducing customer service support costs.
Brand Awareness
Allow for easy access to your brand from search ads to google messenger, add to chat functionality can give your customers the quick information they need.
Post Purchase
Support order status, tracking and returns through a combination of Notification and self-service
Consultative Buying
Provide your customers with the timely answers they need to easily find the right products and content on any channel they prefer
Buying Assistance
Acquire new customers and provide current customers with all the information they need throughout the entire customer journey with Linc’s Full Suite
Retention
From loyalty points to easy reorder, provide your customers with the a complete customer experience
Always Omnichannel
With Linc, customer interactions are boundless. Across webchat, social media, 2-way SMS and voice AI platforms, Linc not only makes 24/7 assistance possible, but does so with one unified customer profile.
"Linc is a true innovation partner, they not only understand technology and AI, they helped us build our own automation roadmap and execute it. We’ve been able to meet our customers on the channels they use daily such as Amazon Alexa, SMS, and Facebook Messenger."
Carolina Servigna, Director of Technology | Pure Formulas
Pure Formulas Increased Customer Engagement Through New Channels
Over 36% of Customers used automated refer-a-friend functionality
Learn how PureFormulas leveraged Linc’s customer assistance platform to meet their shoppers on the channels they use most and deliver a customer experience that drives brand loyalty.
Built for Enterprise Businesses
Linc is built to add new integrations easily and securely with our open API framework. We are GDPR ready and can easily integrate with the most-used e-commerce platforms, order management systems, product inventory feeds, email service providers, logistics and 3PL solutions and carriers, social management platforms, helpdesk platforms and your existing checkout and operational emails
Schedule a Demo
Schedule a call with one of our experts to start building your AI roadmap.