The 2020 Retailers Guide to Holiday Planning

Retailers Need to be Entering This Unprecedented Holiday Season Not With a Fool-Proof Plan, But With a Flexible Strategic Approach That Reflects the Reality of How Their Customers Want and Need to be Served in 2020.

Retailers Guide to Holiday Planning with Conversational AI

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Just as important as taking the right steps this holiday season is avoiding the wrong ones.

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The Show Will Go On This Year, But it Will Look Much Different.

 As Boxer Mike Tyson Famously Said,

“Everyone has a plan until they get punched in the mouth”.

This year, retailers have certainly taken some major hits. The ones that will successfully navigate this turbulent time are those that have prioritized the customer experience (CX) and have made it their goal to deeply understand their customers and craft customer journeys, seamlessly blending the digital and physical, that reflect this understanding.

In This Guide We Cover:

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What Makes The 2020 Season Different?

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The Consumer Behavior Trends Defining The 2020 Holiday Season

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The Four Planning Mistakes Smart Retailers Will Avoid This Holiday Season

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Actionable Steps on How Your Brand Can Adapt To A New Holiday Reality

Explore the Linc Conversational AI Platform

From pre-purchase to post-purchase, the Linc platform leverages the power of conversational ai to help businesses increase engagement with their customers on the channels they prefer while reducing customer service support costs and increasing ROI.

Automated Brand Awareness

Increase and enhance your brand awareness strategies with the Linc Conversational AI Platform.

Easily customize your Google Messaging and utilize the new ad to chat functionality.

Reach your customers on the channels they prefer from one seamless and easy to integrate platform.

Consultative Buying Assistance

Convert More Sales With 24/7 Customer Assistance.

From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.

Buying Assistance

Automated Buying Assistance For Seamless Purchasing

Deliver a seamless purchase experience to allows have satisfied customers across all messaging channels.

Increase customer loyalty and ensure that your customers buy from your brand first.

Post Purchase

Automated Post-Purchase Self Service For Greater Brand Loyalty and Overall Lifetime Value

Deliver a seamless branded post-purchase experience that drives additional revenue, reduces WISMO calls, increases loyalty and delights your customers regardless of channel. From track and trace to returns, never miss a moment to provide a positive experience.

Customer Retention

Retain and Engage Your Loyal Customers

Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.

Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.