Be More Responsive and Protect Your Brand In These Trying Times

Conversational Commerce, Customer Care Automation Platform, Live Chat Bots, Omnichannel AI

  1. Home
  2.  » 
  3. Conversational Commerce
  4.  » Be More Responsive and Protect Your Brand In These Trying Times

Your business is no doubt going through trying times.

Whether YouTube needed to reduce your call center staff thus creating prolonged hold times or your business is experiencing the opposite and you are receiving huge spikes in volume that you are unable to scale while keeping your employees safe.  Either scenario you are sure to see the customer experience go down and CSAT scores to lower if you are unable to protect your brand identity.

At a time when the consumer’s mindset is shifting to security and certainty, customer service has never been more important.

As brands tackle the trade-offs between taking good care of their customers and keeping employees safe, there is a third prong that allows brands to leverage customer care automation in order to bring customer service online 24/7.

An Automated Agent Complements the Human Customer Service Workforce by Providing:

  • Always-on availability to ensure your customers cant get the information they need when it’s most important to them
  • Knowledge-base of information without the learning curve of training new customer service agents of new information (especially as service policies are evolving and rapidly changing during these extraordinary times), including:
      • Store hours
      • Shipping speed and delivery estimates
  • Consistent performance providing all new and rapidly changing information can be immediately implemented into the automated assistant.
  • Provide safety from home for your employees while providing the service and support your customers need

As hard as these times, they too shall pass, but the sooner brands invest in automation, the easier it will be to provide the customer care that all customers need and to bring them back as loyal shoppers when this is over.

If you are interested in learning more about Conversational AI and specifically, how you can quickly implement an easy to use conversational AI experience tailored to your brand, please visit our website to learn more.

 

Schedule Your Demo

Learn How to Automate 94% of Customer Support Inquiries With Linc Omnichannel AI

Join the 100+ Retailers, Enterprise Brands & Businesses Using Linc Omnichannel Conversational AI Platform to Deliver Customer Experiences That Build Brand Loyalty While Reducing Customer Service Overhead Costs

CX Insights by Topic

AI Chatbots | Live Chat

Bespoke CX

BOPIS

Conversational AI

Conversational Commerce

CX Automation Strategies

Omnichannel AI

Retail Technology

WISMO | Order Tracking

Linc Library

crafting your cx automation roadmap for optimal engagement webinar

Crafting Your CX Automation Roadmap for Optimal Engagement

How to build an automation first strategy for your customers

How to Build an Automation First CX Strategy

Subscribe to CX Insights

Have a Question?

Schedule a live Q/A demo of the Linc platform to speak with one of our AI customer service automation experts.

CX Insights & Strategies

Check Out Customer Use Case Studies With Linc AI

Customer Case Studies

Copy of key strategies for embracing cx in your company

Ebooks & Guides

Copy of promotions support digital worker linc global

Latest AI Solutions

explore the latest cx insights

CX Insights