QA Manager/Lead

About Linc

Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast-growing startup, Linc has delighted tens of millions of shoppers, and customer list includes world-class brands like Carter’s, P&G, Lamps Plus, GoPro, Vineyard Vines, eBags, and L’Oreal.

Responsibilities

• Define, develop and implement quality assurance strategies and processes
• Drive best practices for test automation, test execution, and test management
• Implement automation ­first strategy. Maintain, expand, and improve our automated testing framework
• Work with customer success team to triage and identify bugs, collaborate with the development team to develop a comprehensive testing plan
• Perform product releases
• Stay up­to­date with new testing tools and test strategies and improve efficiency
• Work with remote teams and stakeholders to deliver product initiatives

Key Qualifications

• B.S. in Computer Science or a related field
• 5+ years of experience in a Software QA role in SaaS or consumer internet space
• Experience as a manager, team lead, or mentor
• Ability to create test plans, define testing strategies, and identify high risk areas
• Experience with Selenium Webdriver, Protractor, or other automation frameworks
• Experience with RESTful API testing automation
• Experience with Python or another object ­oriented programming language
• Experience with load and performance testing
• Experience with Continuous Integration process and tools (Github, Jira, Jenkins)
• Programming experience in a Linux/Unix environment
• Strong communication and collaboration skills
• Able to champion quality practices within a team or within the organization

Nice to Have

• Experience with SQL and databases
• Experience with chatbot, such as Alexa, Google Assistant or FB Messenger
• Experience with Javascript or other front end technologies