QA Manager/Lead

This QA Manager/Lead role is full-time in our Sunnyvale, CA office.

Join us in building the best eCommerce conversational AI SaaS platform to revolutionize how retailers and brands engage with shoppers for post­purchase activities and more. Linc is looking for Software QA Team Lead who is passionate about product quality, who thrive on challenge and who believe in success through collaboration – people who would complement our existing team of world-class developers! We offer a fun, dynamic and result­driven environment. If scale and complexity in a high growth startup excite you, Linc is the right place to be.

About Linc:

Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast-growing startup, Linc has delighted tens of millions of shoppers, and customer list includes world-class brands like Carter’s, P&G, Lamps Plus, GoPro, Vineyard Vines, eBags, and L’Oreal. Learn more at


  • Define, develop and implement quality assurance strategies and processes
  • Drive best practices for test automation, test execution, and test management
  • Implement automation ­first strategy. Maintain, expand, and improve our automated testing framework
  • Work with customer success team to triage and identify bugs, collaborate with the development team to develop a comprehensive testing plan
  • Perform product releases
  • Stay up­to­date with new testing tools and test strategies and improve efficiency
  • Work with remote teams and stakeholders to deliver product initiatives

Key Qualifications

  • B.S. in Computer Science or a related field
  • 5+ years of experience in a Software QA role in SaaS or consumer internet space
  • Experience as a manager, team lead, or mentor
  • Ability to create test plans, define testing strategies, and identify high risk areas
  • Experience with Selenium Webdriver, Protractor, or other automation frameworks
  • Experience with RESTful API testing automation
  • Experience with Python or another object­oriented programming language
  • Experience with load and performance testing
  • Experience with Continuous Integration process and tools (Github, Jira, Jenkins)
  • Programming experience in a Linux/Unix environment
  • Strong communication and collaboration skills
  • Able to champion quality practices within a team or within the organization

Nice to Have

  • Experience with SQL and databases
  • Experience with chatbot, such as Alexa, Google Assistant or FB Messenger
  • Experience with Javascript or other front end technologies

Please email if you are interested in this role.

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Learn more about Linc AI Customer Assistance Solutions and the Leading Brands We Work With.

Contact Us


If you are interested in being a part of our team email us at