Senior Product Manager
Senior Product Manager – AI Agent Application Team
We are a team challenging the very definition of “Best in Class” customer experience by advancing enterprise-grade conversational AI technology.
We are looking for a Senior Product Manager to join our AI Agent Application team. You will leverage your deep knowledge of Linc’s “No-Dialogtree” Conversational AI platform and expertise in conversational UX to deliver AI Agents that fully resolve customers’ inquiries across a wide range of real-world use cases.
- You will define and prioritize features that will make the enablement and customization of our AI Agents even faster for our customers;
- You will collaborate closely with the revenue team to understand market demand for automation use cases.
- You will define and prioritize AI Agent roadmap to rapidly expand our pre-built AI Agent portfolio, as well as make the enablement and customization of our AI Agents even faster for our customers.
- Build a roadmap for AI Agent applications that address essential use cases in the commerce industry.
- Build a roadmap for client facing tools making AI Agent discovery, enablement and customization easy for Linc enterprise customers.
- Work closely with engineering leadership to define Conversation AI platform needs
- Minimum of 3 years experience as a Product Manager in a B2B software business.
- Strong technical aptitude and an ability to understand technical designs, challenges and risks.
- A keen eye to user experience.
- Experienced in project management with Agile methodologies.
- Deep understanding of adoption success as measurement of product success.
- Great communication skill and collaboration skill.
- Previous expertise managing platform development and rollout of high scale services.
- Previous experience at a high-growth startup
Definition of Success
- Rapid adoption for Linc-powered AI Agent
- Our clients can automate the vast majority of their customer inquiry resolutions with Linc-powered first responder AI agent
- Our AI Agents outperforms competition in its ability to fully resolve customers issues with a superior user experience.
- Our clients can easily discover, enable and customize Linc-powered AI Agents via our Client Center tools.
- We will sponsor Visas
- Full medical and dental coverage
- Company provided lunches and close to downtown Sunnyvale
Linc’s Conversational AI platform delivers automated experiences at scale across webchat, email, SMS, Facebook, Google Business Messaging and voice connected platforms such as Alexa.
From brand awareness, to consultative buying assistance to buying assistance, post-purchase and retention, Linc’s platform provides over 85% out of the box automation for all customers’ most commonly asked questions and services. The end result is higher shopper retention rates and a higher lifetime value with those clients.
As a fast growing startup, Linc has delighted tens of millions of consumers, and its customer list includes world-class brands like Levi’s, Carter’s, PacSun, Venus, Kimberly-Clark, LampsPlus. Learn more at letslinc.com
Please email email@example.com if you are interested in this role.
Current Job Openings.
Linc is looking for senior software developers who are passionate about their craft, who thrive on challenge and who believe in success through collaboration Learn More
Linc is looking for full-stack software developers who are passionate about their craft, who thrive on challenge and who believe in success through collaboration Learn More
If scale and complexity in a high growth startup excite you, Linc is the right place to be. Why you should join: Join ... Learn More
Join us in building the best conversational AI ecommerce SaaS platform to revolutionize how retailers and brands engage with ... Learn More
Linc is Seeking a Technical Writer to Join Our Team At Linc Global, our technical writers are part of a comprehensive ... Learn More
Linc is Seeking a Senior Customer Success Manager to Join Our Team As a Senior Customer Success Manager you will develop ... Learn More
Linc is Seeking a Software Developer in Test to Join Our Team This Software Developer in Test role is full-time in ... Learn More
Linc is Seeking a QA Manager/Lead to Join Our Team This QA Manager/Lead role is full-time in our Sunnyvale, CA ... Learn More