Senior Product Manager

Senior Product Manager – AI Agent Application Team

We are a team challenging the very definition of “Best in Class” customer experience by advancing enterprise-grade conversational AI technology.

We are looking for a Senior Product Manager to join our AI Agent Application team. You will leverage your deep knowledge of Linc’s “No-Dialogtree” Conversational AI platform and expertise in conversational UX to deliver AI Agents that fully resolve customers’ inquiries across a wide range of real-world use cases.

  • You will define and prioritize features that will make the enablement and customization of our AI Agents even faster for our customers;
  • You will collaborate closely with the revenue team to understand market demand for automation use cases.
  • You will define and prioritize AI Agent roadmap to rapidly expand our pre-built AI Agent portfolio, as well as make the enablement and customization of our AI Agents even faster for our customers.

Responsibility

  • Build a roadmap for AI Agent applications that address essential use cases in the commerce industry.
  • Build a roadmap for client facing tools making AI Agent discovery, enablement and customization easy for Linc enterprise customers.
  • Work closely with engineering leadership to define Conversation AI platform needs

Key Qualifications:

  • Minimum of 3 years experience as a Product Manager in a B2B software business.
  • Strong technical aptitude and an ability to understand technical designs, challenges and risks.
  • A keen eye to user experience.
  • Experienced in project management with Agile methodologies.
  • Deep understanding of adoption success as measurement of product success.
  • Great communication skill and collaboration skill.

Desired:

  • Previous expertise managing platform development and rollout of high scale services.
  • Previous experience at a high-growth startup

Definition of Success

  • Rapid adoption for Linc-powered AI Agent
  • Our clients can automate the vast majority of their customer inquiry resolutions with Linc-powered first responder AI agent
  • Our AI Agents outperforms competition in its ability to fully resolve customers issues with a superior user experience.
  • Our clients can easily discover, enable and customize Linc-powered AI Agents via our Client Center tools.

Perks

  • We will sponsor Visas
  • Full medical and dental coverage
  • Company provided lunches and close to downtown Sunnyvale

About Us

Linc’s Conversational AI platform delivers automated experiences at scale across webchat, email, SMS, Facebook, Google Business Messaging and voice connected platforms such as Alexa.

From brand awareness, to consultative buying assistance to buying assistance, post-purchase and retention, Linc’s platform provides over 85% out of the box automation for all customers’ most commonly asked questions and services. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast growing startup, Linc has delighted tens of millions of consumers, and its customer list includes world-class brands like Levi’s, Carter’s, PacSun, Venus, Kimberly-Clark, LampsPlus. Learn more at letslinc.com

Please email jobs@letslinc.com if you are interested in this role.

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