by Maren Kelly | Jul 6, 2020 | Customer Care Automation, Customer Care, Customer Engagement, Conversational Commerce
As difficult as it’s been for retailers to pivot to online-only sales and limited fulfillment options, they may face an equally steep challenge once state and local regulations allow for store operations to resume. Given the uncertainty and conflicting...
by Maren Kelly | May 28, 2020 | Customer Care Automation, Customer Care, Customer Engagement, Omnichannel, Conversational Commerce
One-to-One Customer Care is Critical Not Just in a Crisis, but for Rebuilding Sales and Earning Long-Term Loyalty As retailers struggle to find their footing after weeks and in some cases, months of business disruption, providing solid customer service has never been...
by Maren Kelly | Apr 30, 2020 | Customer Care Automation, Customer Care, Customer Engagement, Retail Technology, Omnichannel, Ecommerce, Chatbots, Conversational Commerce
For a brand to say that it’s customer-driven, customer-focused or customer-obsessed has almost become a cliche. Beyond a tagline or a talking point in an annual report, what can retailers do to truly connect with customers day in and day out and future-proof their...
by Maren Kelly | Apr 16, 2020 | Customer Care Automation, Customer Care, Customer Engagement, Omnichannel, Chatbots, Conversational Commerce
Your business is no doubt going through trying times. Whether YouTube needed to reduce your call center staff thus creating prolonged hold times or your business is experiencing the opposite and you are receiving huge spikes in volume that you are unable to scale...
by Maren Kelly | Mar 4, 2020 | Customer Care Automation, Customer Engagement, Conversational Commerce
eTail 2020 Highlights. We attended eTail West 2020 this week and were highly impressed with the quality of the sessions. One key theme that resonated throughout the show was the concept of creating direct conversations with your customers in order to drive sales more...
by Maren Kelly | Feb 11, 2020 | Customer Care Automation, Customer Care, Customer Engagement, Retail Technology, Omnichannel, Ecommerce, Chatbots, Conversational Commerce
Why Your Brand Should Embrace BESPOKE Customer Experience When you hear the word “bespoke,” what comes to mind? If you’re like most people, you think of it in relation to suits–one-of-a-kind tailored wonders, which, in contrast to off-the-rack versions, are...
