Conversational Commerce Articles

Even when businesses reopen fully and shoppers are able to browse the aisles once again, the need for online customer support won’t diminish. Store and call center staffing levels are likely to remain low relative to the volume of inquiries: brands will rebuild their...

Customer Experience (CX) Is a Vital Component of Building Lasting Brand Loyalty in Competitive Online Retail Landscapes The beauty industry has been rocked by a foundational change in recent years. The internet and mobile shopping have brought new challenges and...

Your business is no doubt going through trying times. Whether YouTube needed to reduce your call center staff thus creating prolonged hold times or your business is experiencing the opposite and you are receiving huge spikes in volume that you are unable to scale...

eTail 2020 Conference We Covered Direct Customer Conversations and Their Value in Driving High Organic Revenue Growth We attended eTail West 2020 this week and were highly impressed with the quality of the sessions.  One key theme that resonated throughout the show...