Customer Care Automation Platform Articles

The Future of AI Powered Customer Service

Customer Service Automation Through Conversational AI Has Become More Crucial Than Ever Before COVID-19 has upended the way consumers think about their work, their time, their buying habits, and their overall lifestyle. Things we all took for granted (summer...

3 Ways to Automate the Customer Experience Right Now

The Need for Many Leading Brands to Provide a Differentiated Customer Experience Will be the Key to Success the Remainder of This Year and Into 2021. Spotty customer service, poor communication, and lack of efforts to win customer loyalty at every opportunity will be...

Your CX Playbook: How to Build an Automation First CX Strategy

We believe automation holds the key to differentiating those brands that are truly serious about customer experience (CX) from those that just talk the talk. For a brand to say that it’s customer-driven, customer-focused or customer-obsessed has almost become a...

How To Scope An Automation-First CX Strategy

Developing a winning automation-first CX strategy might sound daunting, but the process doesn’t have to be if you approach it with an intelligent and open mind. To ensure that you’re setting your organization up for success, you need to keep several best practices in...