Customer Care Articles

How to Evaluate an Automated Shopper Assistance Platform

Cultivating potential loyal customers over one-time purchasers is the key driver for reimagining the retail CX relationship between buyer and brand. Increasing the number of customers and retaining them requires rethinking the customer journey from something linear...

The Role of Artificial Intelligence (AI) in Reshaping the Customer Experience

AI has marked its importance across various sectors. With cheaper programming and enhanced algorithms, AI has successfully been able to automate many processes while reducing costs associated with manual labor. It is important to understand the effectiveness of AI in...

Building Your Conversational Commerce Technology Stack

Do you go it alone or outsource? This is a big decision, and a lot of money stands to be spent or saved, earned or lost. Do you go it alone, or do you hire help? According to Dale Traxler of Practical eCommerce, one of the best reasons to outsource is the need for a...

New Feature Alert: Intelligent Promotion Botlet

How do you promote products without large advertising budgets and over-saturating email inboxes? This is a common problem many marketers face when looking for new and innovative ways to promote products and services. For brands that are investing in conversational...