CX Automation Articles

Digital Workers: The Key to Optimizing Your CX Automation Efforts

Is Your Business Leveraging Digital Workers as Part of the CX Automation Strategy? In this article we will be discussing Digital Workers, their definition, how to use them to optimize your cx automation strategies and how to cash in on lost revenue due to poor...

5 Features to Look For in a Customer Experience Platform

Understanding the 5 Most Critical Features of a Customer Experience Platform and What They Mean Quick Navigation: Industry-Specific CX Ingesting Business Data Via APIs Natural Language Understanding Leveraging Digital Workers Adaptive Dialog Using AI First Things...

Key Strategies For Embracing CX in Your Organization

Understanding and Embracing CX Across the Organization The Past Year Has Been a Wake-Up Call About the Vital Need to Invest in a Digital-First Future, Scaling CX to Deliver Best-in-Class Interactions. But how do we do that? Effective CX relies on cross-functionality...

New Feature Announcement: Promotion Support Digital Worker

Automate Over 90% of Promotions Related Support Inquiries With the New Linc 'Promotion Support Digital Worker' With the unprecedented website traffic to eCommerce sites, shipping logistics, site issues and promotion questions are already proving to be the greatest...