CX Automation Articles

How  Retailers Can Adapt To A New Holiday Reality in 2020

How Can Retailers Take the Customer Experience Lessons of 2020 and Apply them to the coming Holiday Season? To date, the effects of the pandemic have not been spread equally among retailers. Some are thriving, while others struggle to stay afloat.  Analyst firm...

Customer Experience Offerings Essential for Apparel Brands in 2020

In 2020 Apparel Brands Need to Deliver an Incredible Customer Experience that Includes Offerings to Increase Brand Loyalty As apparel brands close out this year, they face exciting opportunities -- and an array of daunting challenges that few could have foreseen. The...

The Future of AI Powered Customer Service

Customer Service Automation Through Conversational AI Has Become More Crucial Than Ever Before COVID-19 has upended the way consumers think about their work, their time, their buying habits, and their overall lifestyle. Things we all took for granted (summer...

How To Choose a Customer Experience (CX) Platform

With Many Emerging Technologies Available, How Do You Choose which Customer Experience (CX) Platform is Right for You?  If we have learned anything from 2020 it’s that the right customer experience can make or break a brand.  Investments in automated customer support...