Live Chat Bots Articles

4 Ways Customers and Retailers Win Big With Live Chat

Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close the Communication Gap, Increase Customer Satisfaction, and Drive Future Purchases. The coronavirus pandemic has had a massive impact on life as we know...

Go Beyond Live Chat to Stimulate Buying as Restrictions Ease

As difficult as it’s been for retailers to pivot to online-only sales and limited fulfillment options, they may face an equally steep challenge once state and local regulations allow for store operations to resume. Given the uncertainty and conflicting information...

Ease the Pressure of Crisis Response

With shelter-in-place orders still in effect across much of the U.S. and around the globe, retailers are in crisis mode. As brands pivot to selling exclusively online, with limited curbside pickup options, anxious consumers are seeking more reassurance than ever that...

Be More Responsive and Protect Your Brand In These Trying Times

Your business is no doubt going through trying times. Whether YouTube needed to reduce your call center staff thus creating prolonged hold times or your business is experiencing the opposite and you are receiving huge spikes in volume that you are unable to scale...