Live Chat Bots Articles

The Future of Retail Customer Service is Digital Workers

  The Digital Worker is Changing the Way Retailers Interact With Their Customers If retailers have learned anything in the massive upheaval caused by the coronavirus pandemic, it’s this: customer service is more important than ever. Since the institution of...

How to Optimize Your Chatbot With Next-Gen Digital Workers

  Learn How to Use Next Generation Digital Workers to Optimize Your Chatbots For an Incredible Customer Experience Chatbots have become an expected channel when interacting with a business, they're nearly as ubiquitous as phone lines and websites. Nex-gen Digital...

4 Ways Customers and Retailers Win Big With Live Chat

Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close the Communication Gap, Increase Customer Satisfaction, and Drive Future Purchases. The coronavirus pandemic has had a massive impact on life as we know...

Go Beyond Live Chat to Stimulate Buying as Restrictions Ease

As difficult as it’s been for retailers to pivot to online-only sales and limited fulfillment options, they may face an equally steep challenge once state and local regulations allow for store operations to resume. Given the uncertainty and conflicting information...