Omnichannel AI Articles

How to Optimize Your Chatbot With Next-Gen Digital Workers

  Learn How to Use Next Generation Digital Workers to Optimize Your Chatbots For an Incredible Customer Experience Chatbots have become an expected channel when interacting with a business, they're nearly as ubiquitous as phone lines and websites. Nex-gen Digital...

Are You Getting a 360 Degree View of Your Customer?

  What is a 360-Degree Customer View? "A 360-degree customer view often called a single customer view is an aggregation of all of the data you have on an individual customer culled from the various touch-points they have with your brand and pulled together to...

Retailers Keep Up With Shopper Expectations With Omnichannel Fulfillment

  Nearly everything about the retail shopping experience has changed since the pandemic. One of the biggest differences is the way customers receive their items. Rewind to a year ago to compare. Customers primarily used two channels: buy online and have products...

How to Supercharge Your Chatbot With Omnichannel AI

  Advances in Chatbot Technology Have Engaged Consumers and Transformed the Shopping Experience. Combined With Omnichannel AI, Chatbots are Now a Powerful Force for Driving Loyalty, Sales, and Time Savings. Chatbots have come a long way in terms of successfully...