Your CX Playbook: How to Build An Automation-First CX Strategy

Your CX Playbook: How to Build An Automation-First CX Strategy

For a brand to say that it’s customer-driven, customer-focused or customer-obsessed has almost become a cliche. Beyond a tagline or a talking point in an annual report, what can retailers do to truly connect with customers day in and day out and future-proof their...
Bespoke Customer Experience – Customization Doesn’t Involve Reinventing The Wheel

Bespoke Customer Experience – Customization Doesn’t Involve Reinventing The Wheel

Why Your Brand Should Embrace BESPOKE Customer Experience When you hear the word “bespoke,” what comes to mind? If you’re like most people, you think of it in relation to suits–one-of-a-kind tailored wonders, which, in contrast to off-the-rack versions, are...