Retail Technology Articles

The Future of Retail Customer Service is Digital Workers

  The Digital Worker is Changing the Way Retailers Interact With Their Customers If retailers have learned anything in the massive upheaval caused by the coronavirus pandemic, it’s this: customer service is more important than ever. Since the institution of...

Digital Workers: The Key to Optimizing Your CX Automation Efforts

Is Your Business Leveraging Digital Workers as Part of the CX Automation Strategy? In this article we will be discussing Digital Workers, their definition, how to use them to optimize your cx automation strategies and how to cash in on lost revenue due to poor...

Are You Getting a 360 Degree View of Your Customer?

  What is a 360-Degree Customer View? "A 360-degree customer view often called a single customer view is an aggregation of all of the data you have on an individual customer culled from the various touch-points they have with your brand and pulled together to...

4 Planning Mistakes Retailers Must Avoid This Holiday Season | 2020

Just as Important as Taking the Right Steps This Holiday Season is Avoiding the Wrong Ones. In such a unique year, the risk of errors in judgment or poor strategic choices are amplified. An already thin margin for error for most retailers has become vanishingly small....