Linc Global & CUTS Clothing
CREATING PRE PURCHASE AND POST PURCHASE EXPERIENCES CUSTOMERS CRAVE
Undeniable Customer Engagement Results
Easy cross-channel communication
By giving customers a choice of how (and where) to stay updated on their orders, CUTS was able to drive an SMS opt-in rate of over 17% and a Facebook Messenger opt-in rate of nearly 2%.
Fostering high-quality feedback
CUTS implemented a popular survey bot that allowed them to collect immediate feedback from customers to improve future interactions. Linc’s platform enables CUTS to provide personalized order tracking and useful and timely product recommendations to facilitate cross and up-selling.
In addition, it gives CUTS the opportunity to scale to more automation in the future based on their customers’ needs, including adding automated web chat and voice channels.
“Linc gets us onto the channels that our customers use every day, allowing us to interact with our customers one-on-one. We’ve been able to use key moments in the delivery experience to grow our relationship and get feedback from our customers,”
~ Steven Borrelli, CEO, CUTS