Linc Global & The Ridge Wallets
CREATING A COHESIVE, END-TO-END CUSTOMER JOURNEY FOR THE RIDGE
Automated Shopper Assistance Results
An easy way to stay updated on orders.
Linc helped The Ridge achieve an SMS service opt-In rate of over 21%, which in turn drove a more seamless, real-time post-purchase experience for customers.
More engaged customers
Over 33% of The Ridge’s opted-in customers also opted-in to receive marketing messages via SMS, which gave the company a new valuable point of interaction with their most highly engaged buyers.
Linc helped The Ridge improve their customer experience by allowing the company to better communicate and update their shoppers post-purchase, building the kind of customer connections that foster brand loyalty and drive higher customer lifetime value.
“With Linc, we were able to get over 25% of our entire customer base converted into SMS and social network channels where they can be connected with our brand at all times”
~Daniel Kane, CEO and co-founder of The Ridge.