2021 Retail Customer
Experience (CX) Trends

Is Your Brand Prepared to Offer High-Fidelity Customer Service With the Complexities of the ‘New Normal’ in 2021 and Beyond?
In This Retail CX Guide We’ll Be Covering:
  • The Complexity of the Retail Landscape Post Pandemic
  • Building Your Digital Workforce
  • Why a digital workforce a.k.a “Digital Workers” is essential for retailers in 2021 and beyond.
  • How retailers can leverage high-fidelity digital worker conversational capabilities and what’s possible in 2022.
Download the Ebook
Retail Customer Experience-CX Trends For 2021 Ebook Linc

Trusted By Top Retail Brands

pampered chef
LAMPS PLUS
Carters OshKosh CX Automation With Linc
Scout and Cellar
Leading Beauty Brand
TALBOTS
KIND
Eddie Bauer
PacSun
pampered-chef-cx-automation-linc
"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”
Shive Dutt - Pampered Chef Success Story With Linc CX Automation Platform
Shiv Dutt
VP Customer Experience & Innovation | Pampered Chef
pure formulas cx automation linc
"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."
Carolina Servigna - Pure Formiuas Success Story with Linc CX Automation Platform
Carolina Servigna
Director of Technology, PureFormulas
Testimonial Image
“We want to meet the customer where they are and Linc helps us do that."
Tiffany Corpuz Farmacy Beauty
Tiffany Corpuz
Senior Director of e-Commerce | Farmacy Beauty
pacsun success story with linc cx automation platform
PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.
Shirly Gao-CIO-PacSun
Shirley Gao
Chief Information Officer | PacSun