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Fang Cheng CEO, Founder of Linc shows how to take a pragmatic approach to crafting your customer experience roadmap…
We believe automation holds the key to differentiating those brands that are truly serious about customer experience (CX) from those that just talk the talk.
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This year, retailers have certainly taken some major hits. The ones that will successfully navigate these turbulent time are those Retailers that have prioritized their customer experience (CX) and have made it their goal to deeply understand their customers.
Covid-19 has drastically altered how retailers connect and engage with their customers.
Poor communication and lack of efforts to win customer loyalty at every opportunity will be a death knell for certain brands.
When we talk about Bespoke Customer Experience, we’re talking about creating experiences that are uniquely tailored to the expectations of a given customer and that leverage the specific benefits of each engagement channel to deliver those interactions.