Retain and Engage Your Loyal Customers
Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.
Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.
More Repurchases Within 30 Days
Automation For All Inquiries
Painless Loyalty Information
Provide your customers with easy to find loyalty information including loyalty points, rewards and account information.
Easy Reordering For Seamless Purchasing
From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.
Reduce Friction With Subscription and Membership Orders
Allow your customers to have easy access to FAQ’s, membership and subscription information via all conversational channels/
Reduce call center stress by automating the process for seamless answers to all your customers questions.
“We realized the need of our customers to receive quick and easily accessible communications and answers on the channels they prefer. We partnered with Linc because of their ability to provide this and drive engagement with our shoppers after a purchase, as well as, help automate basic tasks to lessen the burden on our Customer Service agents. "
Doug Pearce , Sr. Manager of Ecommerce and Customer Service | PACSUN
Opt-in rate across SMS text 33%
Increased engagement – customers get more value via real-time updates
Leveraging Linc Global’s Customer Care Automation Platform, PacSun offers proactive SMS notifications on order status and automates returns to enhance their customer care experience.
Make CX Your Competitive Advantage
From pre-purchase to post-purchase, Linc helps businesses increase customer engagement while reducing customer service support costs
Schedule a Demo
Schedule a call with one of our experts to start building your AI roadmap.