Automated Customer Retention.
Retain and Engage Your Loyal Customers
Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.
Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.
%
More Repurchases Within 30 Days
%
Automation For All Inquiries
Painless Loyalty Information
Provide your customers with easy to find loyalty information including loyalty points, rewards and account information.
Easy Reordering For Seamless Purchasing
From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.
Reduce Friction With Subscription and Membership Orders
Allow your customers to have easy access to FAQ’s, membership and subscription information via all conversational channels/
Reduce call center stress by automating the process for seamless answers to all your customers questions.
“We realized the need of our customers to receive quick and easily accessible communications and answers on the channels they prefer. We partnered with Linc because of their ability to provide this and drive engagement with our shoppers after a purchase, as well as, help automate basic tasks to lessen the burden on our Customer Service agents. “
~Doug Pearce
Sr. Manager of Ecommerce and Customer Service
Opt-in rate across SMS text 33%
Increased engagement – customers get more value via real-time updates
Leveraging Linc Global’s Customer Care Automation Platform, PacSun offers proactive SMS notifications on order status and automates returns to enhance their customer care experience.
Linc CX Automation Platform
From pre-purchase to post-purchase, Linc helps businesses increase customer engagement while reducing customer service support costs
Brand Awareness
Allow for easy access to your brand from search ads to google messenger, add to chat functionality can give your customers the quick information they need.
Post Purchase
Support order status, tracking and returns through a combination of Notification and self-service
Consultative Buying
Provide your customers with the timely answers they need to easily find the right products and content on any channel they prefer
Buying Assistance
Acquire new customers and provide current customers with all the information they need throughout the entire customer journey with Linc’s Full Suite
Customer Retention
From loyalty points to easy reorder, provide your customers with a complete omnichannel customer experience.
CX Insights
Articles and guides on Conversational Commerce, the Customer Experience, Conversational AI, Ecommerce, Post Purchase Automation, Customer Retention Live Chat and more
Schedule a Demo
Schedule a call with one of our experts to start building your AI roadmap.