Higher performance customer service,
at a lower cost

Higher performance customer service,
at a lower cost

Customer expectations are rising, and it’s difficult to meet them while hitting budget. Linc’s Customer Care Automation platform enables brands to improve customer satisfaction, while reducing the costs associated with delivering exceptional service.

Customer expectations are rising, and it’s difficult to meet them while hitting budget. Linc’s Customer Care Automation platform enables brands to improve customer satisfaction, while reducing the costs associated with delivering exceptional service.

"Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the leading edge of customer experience."
Jadene Burgess - Carter's IncJadene Burgess
Sr. Director,
eCommerce Operations
Carter’s Inc

Deliver faster and more proactive service on more channels

With Linc, you can serve customers on the channels they use everyday and always know the customer and their context– regardless of where they interact.

Customers engage with friends, family and brands every moment of the day, and expect immediacy and convenience. Linc helps you serve customers better, by better understanding them and their request, and serving them through real-time conversational channels.

Serve customers on the channels they use everyday and always know the customer and their context

With Linc, you can serve customers on the channels they use everyday and always know the customer and their context– regardless of where they interact.

Customers engage with friends, family and brands every moment of the day, and expect immediacy and convenience. Linc helps you serve customers better, by better understanding them and their request, and serving them through real-time conversational channels.

Serve customers on the channels they use everyday and always know the customer and their context
Maximize proactive communication to reduce contacts

Maximize proactive communication to reduce contacts

A customer who is better informed contacts your agents less. Offer better emails, text alerts and push notifications about order status and delivery to reduce inquiries.

Streamline resolution of common, tedious support issues

Streamline resolution of common, tedious support issues

Agents answer the same questions over and over again for customers, every day. Automation can take these common, repetitive inquiries out of agent’s queues and provide immediate answers to customers.

Empower agents with smart bot-to-agent handover

When customers have very specific needs, its important they don’t hit a dead-end. Linc’s automation recognizes when its time to pass the customer to a live agent, and enables a seamless collaboration to ensure the customer gets the best service possible.

Empower agents with smart bot-to-agent handover

Solve the cost challenges associated with increased demand

Reduce WISMO contacts by 25-50% with more timely and engaging communication

Customers asking about where their order is can account for over 50% of email and phone contacts received by a customer care team. Linc gives your customers the ability to check their order status in real time, without connecting with your contact center.

Reduce WISMO contacts by 25-50% with more timely and engaging communication

Reduce WISMO contacts by 25-50% with more timely and engaging communication

Customers asking about where their order is can account for over 50% of email and phone contacts received by a customer care team. Linc gives your customers the ability to check their order status in real time, without connecting with your contact center.

Reduce WISMO contacts by 25-50% with more timely and engaging communication
Run a more scalable agent team, by leveraging automation

Resolve repetitive inquiries with automation, not more team members

Your customer care team is trained to handle even the most complex of customer requests. Repetitive inquiries are demotivating for staff, tedious and less valuable for your business. Linc’s specialized commerce services make scaling effortless, with no need to expand the team.

Resolve repetitive inquiries with automation, not more team members

Your customer care team is trained to handle even the most complex of customer requests. Repetitive inquiries are demotivating for staff, tedious and less valuable for your business. Linc’s specialized commerce services make scaling effortless, with no need to expand the team.

Run a more scalable agent team, by leveraging automation

Offer a more effective, easier alternative to livechat support

Website based livechat often requires the customer to forward identification and order information before the customer’s request can be addressed. This can be frustrating, and a very impersonal experience. Using conversational channels, Linc has a complete understanding of your customer, their history and their needs, immediately, and provides real-time solutions with no friction.

Using conversational channels, Linc knows your customer, their history and their needs

Offer a more effective, easier alternative to livechat support

Website based livechat often requires the customer to forward identification and order information before the customer’s request can be addressed. This can be frustrating, and a very impersonal experience. Using conversational channels, Linc has a complete understanding of your customer, their history and their needs, immediately, and provides real-time solutions with no friction.

Using conversational channels, Linc knows your customer, their history and their needs

Launch easily, without the risk

08
Provide a seamless customer experience across channels without custom IT work

Linc’s platform and onboarding is designed to simplify the work required to launch, and avoid complex IT projects that can add risk and delays.

09
Pre-built integrations with systems you already use

Linc is built to work with ecommerce systems, email service providers and customer support platforms that ecommerce companies use today. Have a custom system? Not a problem – Linc’s integrations don’t require major changes in your systems.

10
Automation works immediately to reduce contacts to agents

Through millions of real conversations, Linc’s platform has developed the capabilities required to serve customers seamlessly. There’s no learning phase, so customer care teams see an immediate difference.

Explore how Linc's Customer Care Automation can help your business

Book a call with us today to discuss your needs.