Boost growth and profitability with engaging services and experiences.

Boost growth and profitability with engaging services and experiences.

Acquisition costs are rising, loyalty is sliding and customer expectations are more difficult to meet. Linc’s Customer Care Automation delivers more engagement and unique services and experiences to help your brand compete.

Acquisition costs are rising, loyalty is sliding and customer expectations are more difficult to meet.

Linc’s Customer Care Automation delivers more engagement and unique services and experiences to help your brand compete.

"Linc has given us an opt in rate of over 25%, and an ROI of over 4x with product recommendations."
Paul Goodman
CFO / Cofounder, Pura Vida Bracelets

Exceed Customer Expectations.

Deliver automated omnichannel customer service and engagement using a unified customer profile

Linc gives your customers a seamless experience using their communication and order history, profile details, sentiment, context and their request to give them the service they need, in real-time, no matter where they are.

Deliver automated omnichannel customer service and engagement using a unified customer profile

Linc gives your customers a seamless experience using their communication and order history, profile details, sentiment, context and their request to give them the service they need, in real-time, no matter where they are.

Maximize proactive post-purchase communication

Give customers the order updates they crave, on the channels they use every day to chat with friends, family and their most-loved brands.

Maximize proactive post-purchase communication

Give customers the order updates they crave, on the channels they use every day to chat with friends, family and their most-loved brands.

Use pre-built automated services to resolve over 70% of common customer care inquiries

Linc’s pre-built automated services resolve over 70% of customer inquiries and turn customer service moments into engagement and conversions.

Learn More about the Platform’s Pre-Built Services

Use pre-built automated services to resolve over 70% of common customer care inquiries

Linc’s pre-built automated services resolve over 70% of customer inquiries and turn customer service moments into engagement and conversions.

Learn More about the Platform’s Pre-Built Services

Turn your brand expertise and unique services into more engaging, more convenient automated assistance

Successful brands differentiate on services and experience. Linc’s modular architecture offers powerful extensibility to go beyond pre-built services. Offer value-added experiences, deliver content, and automate complex conversations to resolve customer inquiries.

Learn more about the Platform’s Extensibility

Turn your brand expertise and unique services into more engaging, more convenient automated assistance

Successful brands differentiate on services and experience. Linc’s modular architecture offers powerful extensibility to go beyond pre-built services. Offer value-added experiences, deliver content, and automate complex conversations to resolve customer inquiries.

Learn more about the Platform’s Extensibility

Offer high-touch service
at a fraction of the cost.

Run a more scalable agent team, by leveraging automation

  • Proactive

    Linc pushes proactive notifications to customers through messenger alerts and text messages, so they can have answers before they contact you with questions.

  • On-Demand

    Solve problems immediately, with automated services on conversational channels. Customers never have to wait for an agent, and agents are freed up for more complex tasks.

Run a more scalable agent team, by leveraging automation

  • Proactive

    Linc pushes proactive notifications to customers through messenger alerts and text messages, so they can have answers before they contact you with questions.

  • On-Demand

    Solve problems immediately, with automated services on conversational channels. Customers never have to wait for an agent, and agents are freed up for more complex tasks.

Run customer service and engagement programs on a richer dataset

Personalizing communications with your customer's first name isn't enough any more. Customers expect more. They want personal service in real-time, on channels they prefer.

Run customer service and engagement programs on a richer dataset

Personalizing communications with your customer's first name isn't enough any more. Customers expect more. They want personal service in real-time, on channels they prefer.

Improve loyalty and lifetime value

Build meaningful relationships through two-way conversations

Email notifications from a ‘no-reply@’ address, and text messages that can’t be replied to don’t help customers feel connect to your brand. Offering 2-way conversations across text, chat and voice platforms strengthens the connection, and loyalty.

Increase NPS Scores and Customer Satisfaction

Customer satisfaction is key to loyal customers who purchase again. Offering better communications, faster resolution to inquiries, more self-serve services and the convenience of new channels makes customers happier, and more likely to shop again.

Deliver your retention strategy through automated assistance

The battle for customer attention is fierce. Where retention emails used to engage and convert, customers today check their inboxes less frequently, and have more emails than ever. With conversational channels, brands see engagement skyrocket, and customers come back more often.

Turn customer service interactions into revenue opportunities

Every moment you serve your customer is a moment to not only exceed their expectations, but lead them directly back to their next purchase. Linc helps you increase both long-term loyalty, and purchase frequency.

Contextual selling turns post-purchase into repurchase

Understanding your customer means knowing what they like, and when they are ready to learn about a new product. Linc’s platform uses service moments to upsell your customer, creating a new path to conversion and increasing purchase frequency.

Use new event triggers to drive high ROI marketing campaigns

There is a wealth of data hidden in every service interaction your customer has with your brand. Linc’s platform takes conversations and turns them into structured data, so that the datapoints and insights can be used as triggers for marketing campaigns that are highly relevant and timely.

Turn customer service interactions into revenue opportunities

Every moment you serve your customer is a moment to not only exceed their expectations, but lead them directly back to their next purchase. Linc helps you increase both long-term loyalty, and purchase frequency.

Contextual selling turns post-purchase into repurchase

Understanding your customer means knowing what they like, and when they are ready to learn about a new product. Linc’s platform uses service moments to upsell your customer, creating a new path to conversion and increasing purchase frequency.

Use new event triggers to drive high ROI marketing campaigns

There is a wealth of data hidden in every service interaction your customer has with your brand. Linc’s platform takes conversations and turns them into structured data, so that the datapoints and insights can be used as triggers for marketing campaigns that are highly relevant and timely.

Launch easily, without the risk.

10
No complex or lengthy IT projects

Linc’s platform and onboarding is designed to simplify the work required to launch, and avoid complex IT projects that can add risk and delays.

11
Pre-built integrations with systems you already use

Linc is built to work with ecommerce systems, email service providers and customer support platforms that ecommerce companies use today. Have a custom system? Not a problem – Linc’s integrations don’t require major changes in your systems.

12
Robust Open APIs expand capabilities

For more specific automated services, like membership assistance, Linc offers a set of open APIs so that data can be exchanged and updated with existing systems.

13
Unique, no-OMS data integration builds unified customer profile

The key to seamless automation is rich data available in real-time. Linc’s unique integration avoids a risky OMS project, and instead builds a complete customer profile using other data sources.

14
Commerce-specialized AI and natural language understanding

Customers need to be able to ask questions in a way that’s natural for them. Linc’s platform is purpose-built for commerce, and has exceptional accuracy in understanding how people talk about their needs.

15
Infrastructure that scales to Black Friday volume

With millions of data points creating the understanding that drives customer care automation, scalability is key. Proven in high-volume shopping periods, Linc’s platform is ready to serve millions of customers.

Explore out how Linc's Customer Care Automation can help your business

Explore out how Linc's Customer Care Automation can help your business

Book a call with us today to discuss your needs