New Feature: FAQ Curator for Conversational AI and Post-Purchase Engagement

Conversational AI, Customer Care Automation Platform, Ecommerce

  1. Home
  2.  » 
  3. Conversational AI
  4.  » New Feature: FAQ Curator for Conversational AI and Post-Purchase Engagement

With Chatbots and Conversational AI leading the charge for digital innovation and customer experience, businesses are swiftly learning how they can use and apply this technology to provide their customers with a holistic customer experience regardless of channel.

Utilizing chatbots for FAQs is a key place for businesses to start as they are well understood by customers, predefined and most organizations have some sort of FAQ landing page on their website. So for many, creating a conversational interface for FAQs can be a low-risk first use case.

FAQs can be implemented with Conversational AI in a multitude of ways, from simple question and answer pairs to multi-step FAQs to conversational process automation.

At Linc, we are excited to announce the launch of our new FAQ curator tool, a web-based portal to automate, manage and curate your knowledge-base (i.e. FAQ) content, led by performance data from real user interactions.

This new feature takes the automated FAQ use case one step further by providing data and tracking from real user interaction allowing users to:

  • Accurately track coverage and run-time performance
  • Provide content suggestions driven by unmet needs observed in real user interactions
  • Give brand stakeholders visibility into all questions being asked by the chatbot
  • Allow for sentiment analysis and show questions areas for improvements and modifications
  • Supports direct integration to Salesforce Service Cloud Knowledge-base Content.

In addition, businesses gain real-time insights into their customers preferences and are able to enhance their current content and services based on actual user data, thus reducing call volume and increasing C-SAT Scores. With the launch of the FAQ Curator businesses can steadily increase their customer satisfaction ratings and optimize the overall customer experience.

You can learn more about conversational AI and how automating the shopper experience can engage your customers at every touchpoint by exploring Linc’s platform and solutions pages. Or take a look at how leading brands like Lamps Plus, Levi’s, Carter’s and others are using an automated customer assistance platform as part of their customer experience strategies in their businesses today, in our resources page.

 

Schedule Your Demo

Learn How to Automate 94% of Customer Support Inquiries With Linc Omnichannel AI

Join the 100+ Retailers, Enterprise Brands & Businesses Using Linc Omnichannel Conversational AI Platform to Deliver Customer Experiences That Build Brand Loyalty While Reducing Customer Service Overhead Costs

CX Insights by Topic

AI Chatbots | Live Chat

Bespoke CX

BOPIS

Conversational AI

Conversational Commerce

CX Automation Strategies

Omnichannel AI

Retail Technology

WISMO | Order Tracking

Linc Library

crafting your cx automation roadmap for optimal engagement webinar

Crafting Your CX Automation Roadmap for Optimal Engagement

How to build an automation first strategy for your customers

How to Build an Automation First CX Strategy

Subscribe to CX Insights

Have a Question?

Schedule a live Q/A demo of the Linc platform to speak with one of our AI customer service automation experts.

CX Insights & Strategies

Check Out Customer Use Case Studies With Linc AI

Customer Case Studies

Copy of key strategies for embracing cx in your company

Ebooks & Guides

Copy of promotions support digital worker linc global

Latest AI Solutions

explore the latest cx insights

CX Insights