FORRESTER REPORT:

The State of Chat in Retail 2021

According to Forrester Research, in 2020, 42% of US online adults said that it was important for retailers to offer live online chat on their websites, up from 27% in 2019.
Download the latest report from Forrester to understand:
  • The current state of chat and why it should be a key piece of all customer experience strategies
  • How chat needs to be fluid and customer-guided across many use cases
  • Increasing shopper loyalty
  • When initiatives work, what factors make them a success
Download the Ebook

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LAMPS PLUS
Carters OshKosh CX Automation With Linc
Scout and Cellar
Leading Beauty Brand
TALBOTS
KIND
Eddie Bauer
PacSun
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"Before Linc, consumer complaints and CSAT scores were our top issues, now – it doesn’t even make our weekly concerns list.”
Shive Dutt - Pampered Chef Success Story With Linc CX Automation Platform
Shiv Dutt
VP Customer Experience & Innovation | Pampered Chef
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"Linc is a true innovation partner. They not only understand technology and AI, they helped us build our own automation roadmap and execute it."
Carolina Servigna - Pure Formiuas Success Story with Linc CX Automation Platform
Carolina Servigna
Director of Technology, PureFormulas
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“We want to meet the customer where they are and Linc helps us do that."
Tiffany Corpuz Farmacy Beauty
Tiffany Corpuz
Senior Director of e-Commerce | Farmacy Beauty
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PacSun, together with Linc, is poised to set a new standard in customer experience across eCommerce and digital retail, outpacing their competition in providing unparalleled customer satisfaction.
Shirly Gao-CIO-PacSun
Shirley Gao
Chief Information Officer | PacSun