How AI Will Transform Customer Engagement

Customer Experience is the New Battlefield and AI is the New Reinforcements.

As customers ask more questions across more channels, delivering timely and quality support becomes, consequently, more complex, especially when relying solely on human intervention. AI presents an easily programmed solution for these new omnipresent consumers and their uncomplicated requests.

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How AI Technology Will Transform Customer Engagement - Brand Garage Guide Cover


The Future of Customer Service Shaped by AI

The upsides of AI aren’t the result of a marketing fad or tech bubble. Automation leads to higher csutomer retention, higher net profits, and higher customer lifetime value.

AI-powered customer service is the retailer’s new reality.

Shoppers aren’t waiting for retailers to catch up, they simply shift their loyalty to a competitor with superior shopping experiences.

Retailers hesitating to adopt, or even experiment, with AI are already losing the innovation game, and losing customers. AI is the future and the future is now.

In This Guide We Discuss:

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The Changing Landscape of Customer Service

Brands that stay focused on delivering unique, wholly individualized customer experiences can differentiate themselves, engage shoppers, and encourage them to move from window shopping to serious consideration and eventual sales.

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Innovating the Customer Service Experience

Innovation leaders like Amazon, Apple, and Salesforce represent the early adopters and benchmark success stories of AI implementations. They interweave AI throughout their platforms, attracting new customers and serving existing customers better. But, we can’t confuse automation with AI. What sets AI, and these companies, apart is the use of natural language processing, decision making, and deep learning.

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The Future of Customer Service Shaped by AI

Gartner predicts that by 2018, more than 50% of companies will redirect their investments to customer experience innovations. Brands will nurture a deeper, longer lasting bond with their customers and grow their customer base organically through positive word-of-mouth.

Use the Best Omnichannel Conversational AI CX Platform Linc

Trusted by Leading Retailers and Brands.

Linc Omnichannel AI Automated Customer Service Platform

From Pre-Purchase to Post-Purchase Linc Omnichannel AI Automated Customer Service Solutions Help Businesses to Increase Engagement With Their Customers on the Channels They Prefer While Reducing Customer Service Support Costs.

Automated Brand Awareness

Increase and enhance your brand awareness strategies with the Linc Conversational AI Platform.

Easily customize your Google Messaging and utilize the new ad to chat functionality.

Reach your customers on the channels they prefer from one seamless and easy to integrate platform.

Consultative Buying Assistance

Convert More Sales With 24/7 Customer Assistance.

From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.

Buying Assistance

Automated Buying Assistance For Seamless Purchasing

Deliver a seamless purchase experience to allows have satisfied customers across all messaging channels.

Increase customer loyalty and ensure that your customers buy from your brand first.

Post Purchase

Automated Post-Purchase Self Service For Greater Brand Loyalty and Overall Lifetime Value

Deliver a seamless branded post-purchase experience that drives additional revenue, reduces WISMO calls, increases loyalty and delights your customers regardless of channel. From track and trace to returns, never miss a moment to provide a positive experience.

Customer Retention

Retain and Engage Your Loyal Customers

Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.

Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.