How Luxury Brands Can Maintain Brand Status While Delivering 1:1 Customer Experiences At Scale

Learn the Latest Customer Experience Strategies For Luxury Brands That Make Truly Seamless 1:1 Personal Interactions Possible Online and Offline

Sellers must take advantage of these trends to deliver bespoke, elite experiences across touchpoints at scale alongside maintaining an aura of exclusivity while catering to the social media masses that represent the next generation of luxury buyers. To achieve this goal, merchants must recreate concierge selling for a new era by putting the customer experience squarely at the center of every interaction, throughout the customer lifecycle.

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luxury brands use cx automation maintain brand status

The Rise of AI Automation and eCommerce Have Presented New Opportunities to Luxury Brands

Translating intimate, exclusive shopping experiences into online transactions initially proved tricky for brands reluctant to appear too accessible or mass-produced.

With more than half of all purchases now influenced by the Internet, luxury sellers can no longer rely exclusively on stores to pique interest in their offerings.

In This Guide We Discuss:


How to capture the imagination with cutting-edge brand experiences

Brands that stay focused on delivering unique, wholly individualized customer experiences can differentiate themselves, engage shoppers, and encourage them to move from window shopping to serious consideration and eventual sales.


How to Present Curated, Custom Assortments and Content

Once shoppers have been enticed to enter into a dialogue, brands must live up to the promise of intimate exclusivity by delivering highly relevant recommendations for products that are one-of-a-kind.


How to proactively serve customers from the “buy” button onwards

By staying in touch with buyers throughout the fulfillment process, especially for bespoke buyers whose items may require long production times, and offering new opportunities for re-engagement, brands can demonstrate lasting relevance.


How premier 1:1 service is the cornerstone to luxury growth

By delivering white-glove services at every stage of the customer lifecycle with blended online/offline and human/AI-driven experiences, brands can build lasting connections that not only spur sales, but drive lifetime loyalty.

Use the Best Omnichannel Conversational AI CX Platform Linc

Trusted by Leading Retailers and Brands.

Linc Omnichannel AI Automated Customer Service Platform

From Pre-Purchase to Post-Purchase Linc Omnichannel AI Automated Customer Service Solutions Help Businesses to Increase Engagement With Their Customers on the Channels They Prefer While Reducing Customer Service Support Costs.

Automated Brand Awareness

Increase and enhance your brand awareness strategies with the Linc Conversational AI Platform.

Easily customize your Google Messaging and utilize the new ad to chat functionality.

Reach your customers on the channels they prefer from one seamless and easy to integrate platform.

Consultative Buying Assistance

Convert More Sales With 24/7 Customer Assistance.

From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.

Buying Assistance

Automated Buying Assistance For Seamless Purchasing

Deliver a seamless purchase experience to allows have satisfied customers across all messaging channels.

Increase customer loyalty and ensure that your customers buy from your brand first.

Post Purchase

Automated Post-Purchase Self Service For Greater Brand Loyalty and Overall Lifetime Value

Deliver a seamless branded post-purchase experience that drives additional revenue, reduces WISMO calls, increases loyalty and delights your customers regardless of channel. From track and trace to returns, never miss a moment to provide a positive experience.

Customer Retention

Retain and Engage Your Loyal Customers

Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.

Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.