This QA Manager/Lead role is full-time in our Sunnyvale, CA office.
Join us in building the best eCommerce conversational AI SaaS platform to revolutionize how retailers and brands engage with shoppers for postpurchase activities and more. Linc is looking for Software QA Team Lead who is passionate about product quality, who thrive on challenge and who believe in success through collaboration – people who would complement our existing team of world-class developers! We offer a fun, dynamic and resultdriven environment. If scale and complexity in a high growth startup excite you, Linc is the right place to be.
Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.
As a fast-growing startup, Linc has delighted tens of millions of shoppers, and customer list includes world-class brands like Carter’s, P&G, Lamps Plus, GoPro, Vineyard Vines, eBags, and L’Oreal. Learn more at letslinc.com.
- Define, develop and implement quality assurance strategies and processes
- Drive best practices for test automation, test execution, and test management
- Implement automation first strategy. Maintain, expand, and improve our automated testing framework
- Work with customer success team to triage and identify bugs, collaborate with the development team to develop a comprehensive testing plan
- Perform product releases
- Stay uptodate with new testing tools and test strategies and improve efficiency
- Work with remote teams and stakeholders to deliver product initiatives
- B.S. in Computer Science or a related field
- 5+ years of experience in a Software QA role in SaaS or consumer internet space
- Experience as a manager, team lead, or mentor
- Ability to create test plans, define testing strategies, and identify high risk areas
- Experience with Selenium Webdriver, Protractor, or other automation frameworks
- Experience with RESTful API testing automation
- Experience with Python or another objectoriented programming language
- Experience with load and performance testing
- Experience with Continuous Integration process and tools (Github, Jira, Jenkins)
- Programming experience in a Linux/Unix environment
- Strong communication and collaboration skills
- Able to champion quality practices within a team or within the organization
Nice to Have
- Experience with SQL and databases
- Experience with chatbot, such as Alexa, Google Assistant or FB Messenger