Linc’s CX Automation Solution Available in Kustomer App Marketplace
Deliver Holistic Best-In-Class Customer Service
Linc’s leading CX Automation solution has been added to the top-rated CRM Kustomer’s App Marketplace.
Kustomer’s leading enterprise retailers and disruptor brands will also gain simplified and streamlined access to Linc’s CX Automation solutions, which rapidly resolve complex e-Commerce use cases through pre-built and extensible Digital Workers.
Linc provides high-fidelity digital workers that can resolve over 300+ common use cases, offload over 85% of customer inquiries from the contact center and reduce support costs. These use cases cover consultative selling, buying assistance, post-purchase order support, and customer retention, ensuring the entire customer journey is covered, aligning with Kustomer’s commitment to modernizing and unifying omnichannel operations.
This new integration fosters a closer connection between AI and live customer service agents to empower brands to deliver best-in-class customer service.
With Linc’s Customer Experience – CX Automation Solution powered by AI-automated Digital Workers you can seamlessly collaborate with your human live agents to deliver holistic, best-in-class customer service.
Linc’s solution provides 24/7 on-demand automated support across all conversational channels, acting as first responders to the most common ecommerce use cases and provides a seamless hand-off to contact center professionals so they can focus on the issues and inquiries only they can resolve.
Key Benefits of Utilizing the Linc Solution for Kustomer Companies Include
Providing end-to-end customer experience support and operational efficiency from a single vendor
Linc CX Automation Solutions
Linc’s Digital Workers are highly nuanced and provide best-in-class solutions for offloading customer interactions without the need for live agents, thereby reducing costs and increasing efficiency.
Holistic Post-Purchase Order Support
Going beyond post-fulfillment, this digital worker encompasses pre-fulfillment inquiries such as order modifications and cancellations. In addition, this digital worker proactively updates the buyer from the moment a purchase is made with real-time tracking, provides streamlined return and exchange services, and intuitively recommends products based on past purchases.
Customer Retention and Loyalty
This digital worker drives auto-delivery and subscription awareness to increase sign-ups, resolves loyalty and membership inquiries, and provides fast warranty registration and claim resolution.
Linc is a premier CX Automation solution built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all conversational channels. Linc’s platform empowers leading brands like Kimberly Clark, Carter’s | Oshkosh, Levi’s, Vineyard Vines and PacSun to deliver anywhere-engagement and real-time services across the entire customer journey. For more information please visit: www.letslinc.com
Kustomer is a top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Through AI-powered automation, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. For more information please visit: www.kustomer.com
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