Post Purchase CX Solutions.
Automated Post-Purchase Self Service For Greater Brand Loyalty and Overall Lifetime Value
Deliver a seamless branded post-purchase experience that drives additional revenue, reduces WISMO calls, increases loyalty and delights your customers regardless of channel. From track and trace to returns, never miss a moment to provide a positive experience.
Post-Purchase Recommendation CTR
More Repurchases Within 30 Days
Track Packages
Take the stress out of waiting for a package by providing a custom built landing page that informs and engages your customers as soon as they make a purchase.
Interact with your customers throughout the post-purchase journey to provide more opportunities to engage and sell anytime and anywhere.
Provide Instant Notifications
Engage and build loyalty through proactive communications throughout the post-purchase experience.
Allow customers to choose to receive notifications on their channel of choice whether it be email, SMS, Facebook Messenger or Voice.
Seamless and Easy-To-Use Return Portal
Never lose a customer to a poor return process again. Take the stress out of returns with a branded and easily accessible returns portal that reduces stress on your customer service teams while increasing brand loyalty and engagement.
“Our shoppers love the new delivery experience and our WISMO calls are down. Linc has positioned us on the cutting-edge of the post-purchase experience”
Jadene Burgess
Director of eCommerce | Carter’s Oshkosh
Learn how Carters-OshKosh leveraged Linc automated customer experience platform to provide their shoppers with a cohesive experience across the entire buying journey to drive brand loyalty and customer engagement.
WISMO Calls Are Down and Shoppers Love the New Delivery Experience
Over 36% of Customers used automated refer-a-friend functionality
Linc CX Automation Platform
From pre-purchase to post-purchase, Linc helps businesses increase customer engagement while reducing customer service support costs
Brand Awareness
Allow for easy access to your brand from search ads to google messenger, add to chat functionality can give your customers the quick information they need.
Post Purchase
Support order status, tracking and returns through a combination of Notification and self-service
Consultative Buying
Provide your customers with the timely answers they need to easily find the right products and content on any channel they prefer
Buying Assistance
Acquire new customers and provide current customers with all the information they need throughout the entire customer journey with Linc’s Full Suite
Customer Retention
From loyalty points to easy reorder, provide your customers with a complete omnichannel customer experience.
CX Insights
Articles and guides on Conversational Commerce, the Customer Experience, Conversational AI, Ecommerce, Post Purchase Automation, Customer Retention Live Chat and more
Schedule a Demo
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