Tracking and Return Customer Experience
Would cost your business and a real pain for your customers Linc makes tracking and returns easy.
Shoppers can receive alerts by text or messenger and follow a link directly to the tracking page.
You can provide details of each item in an order and through carrier Integrations you can provide an accurate ETA and a tracking map using your Shoppers order history you can offer personalized recommendations that convert better than other browsing history based recommendations.
Last mile delivery can have its problems with Linc it’s easy to capture customer feedback you can quickly gather detail feedback from your shop or giving you insight into their purchase and delivery experience.
We all know returning a package can be a hassle for a shopper but with Linc it’s easy order history is displayed along with return eligibility for each item so the Shopper is never guessing if they can still return a product.
To give your warehouse and product team immediate visibility in to return you can capture a specific reason for that return then Shoppers can easily find a store to make their return or get a label to print directly from the portal, this is all done quickly and at your Shoppers convenience.
But not every return has to be in Lost Revenue with product recommendations 1 and 7 Shoppers buy a new product immediately Linc’s Customer Care Automation makes it easy for your customers and helps your brand turn one time purchase orders into lifetime customers.
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