Grow your audience, improve campaign ROI and increase engagement.

Grow your audience, improve campaign ROI and increase engagement.

Acquisition costs are rising, loyalty is sliding and competition is more fierce. Linc’s Customer Care Automation platform gives you new ways to acquire customers, engage them, convert them and retain them.

Acquisition costs are rising, loyalty is sliding and competition is more fierce. Linc’s Customer Care Automation platform gives you new ways to acquire customers, engage them, convert them and retain them.

"Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs."
Angela Hsu - LAMPS PLUS IncAngela Hsu
SVP of Marketing and eCommerce
Lamps Plus

Build a larger audience, on the most engaging channels

Use meaningful services to grow audience on social

Use meaningful services to grow your opt-in audience across channels

Growing your opt-in audience on social channels gives you new channels to communicate and engage your customers. Offering the tangible value of order updates and ability to get immediate service is exceptionally effective to gain opt-ins, no coupons or promos required.

Use meaningful services to grow audience on social

Use meaningful services to grow audience on social

Growing your opt-in audience on social channels gives you new channels to communicate and engage your customers. Offering the tangible value of order updates and ability to get immediate service is exceptionally effective to gain opt-ins, no coupons or promos required.

Drive 2-way engagement on conversational channels

Customers want to feel personally connected and served by the brands they love. Take customer communications to a new level with real-time 2-way conversations, and see engagement magnitudes higher than email.

Drive 2-way engagement on conversational channels
Drive 2-way engagement on conversational channels

Drive 2-way engagement on conversational channels

Customers want to feel personally connected and served by the brands they love. Take customer communications to a new level with real-time 2-way conversations, and see engagement magnitudes higher than email.

Position yourself to lead on voice channels

Position yourself to lead on voice channels

With the voice assistant ecosystem growing in adoption and services, brands have an exceptional opportunity to establish a personal connection with customers. Establishing a connection by offering tangible value and not gimmicks, gives you the opportunity to further engage and communicate with your growing audience.

Position yourself to lead on voice channels

Position yourself to lead on voice channels

With the voice assistant ecosystem growing in adoption and services, brands have an exceptional opportunity to establish a personal connection with customers. Establishing a connection by offering tangible value and not gimmicks, gives you the opportunity to further engage and communicate with your growing audience.

Turn service moments into conversions

Contextual selling turns service interactions into engagement and conversions

Contextual selling turns service interactions into engagement and conversions

Understanding your customer means knowing what they like, and when they are ready to learn about a new product. Linc’s platform uses service moments to upsell your customer, creating a new path to conversion and increasing purchase frequency.

Contextual selling turns service interactions into engagement and conversions

Contextual selling turns service interactions into engagement and conversions

Understanding your customer means knowing what they like, and when they are ready to learn about a new product. Linc’s platform uses service moments to upsell your customer, creating a new path to conversion and increasing purchase frequency.

Use new event triggers to drive higher marketing ROI

There is a wealth of data hidden in every service interaction your customer has with your brand. Linc’s platform takes conversations and turns them into structured data, so that the datapoints and insights can be used as triggers for marketing campaigns that are highly relevant and timely.

Datapoints and insights can be used as triggers for highly relevant and timely marketing campaigns
Datapoints and insights can be used as triggers for highly relevant and timely marketing campaigns

Use new event triggers to drive higher marketing ROI

There is a wealth of data hidden in every service interaction your customer has with your brand. Linc’s platform takes conversations and turns them into structured data, so that the datapoints and insights can be used as triggers for marketing campaigns that are highly relevant and timely.

Run word-of-mouth customer acquisition on social

Run word-of-mouth customer acquisition on social

Happy customers can be vocal supporters of your brand, if given the opportunity. Using the exact moment of customer satisfaction as the trigger, you can provide a special offer for your customer to share with their friends and family – giving you a low-cost customer acquisition channel, and them the opportunity to only share with the specific people they choose.

Run word-of-mouth customer acquisition on social

Run word-of-mouth customer acquisition on social

Happy customers can be vocal supporters of your brand, if given the opportunity. Using the exact moment of customer satisfaction as the trigger, you can provide a special offer for your customer to share with their friends and family – giving you a low-cost customer acquisition channel, and them the opportunity to only share with the specific people they choose.

Improve ROI and campaign effectiveness

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Retarget via opt-in channels at low cost

With retargeting costs getting higher on display networks, reconnecting with your customer through a low-cost channel like email is preferred, but engagement rates are low. Linc gives you the benefits of a low cost channel, while providing much higher engagement rates through conversational channels.

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Increase retention campaign effectiveness

The best-designed and well-personalized email retention strategy only works on customers who open the emails you send. Linc helps you bring your strategy into conversational channels, to engage more customers, and deliver a higher return.

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Use Messenger for campaigns at low cost, with high engagement

With customers checking email less, communicating with them across the channels they use most often is key to driving action. Where advertising is not feasible due to cost, Messenger offers the ability to connect with your customer and share content, messages, or promotions, and see far higher engagement rates.

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Trigger campaigns based on customer sentiment

Customers can change their opinion in an instant. Sending campaigns to those who surveyed as high NPS, or customers who rated their last purchase highly is risky due to the time delays involved. With Linc, you can access customer sentiment data in real-time, to trigger campaigns to the most relevant customers via your marketing automation system.

Enrich customer data with insights from service interactions

Customer data is the fuel for programs, campaigns and strategy.

Connecting with customers on conversational platforms creates new data sources that enrich the customer profile and help drive better service, better campaigns and better results.

Linc’s platform offers new opportunities to leverage data:

  • Use data from moments in the customer journey that are typically unavailable – structured data is created from natural conversations
  • Identify the right moments to place marketing messaging and campaigns into customer service experiences
  • Leverage new reasons to engage, to increase communication with the customer, without spamming or losing relevancy
Customer data is the fuel for programs, campaigns and strategy

Explore how Linc's Customer Care Automation can help your business

Book a call with us today to discuss your needs.