Offer Your Customers a Seamless End to End Shopping Experience With Linc Omnichannel Pickup Assistance and Orchestration Digital Worker
With the new feature, brands and retailers can achieve true omnichannel engagement and seamlessly send automated notifications and create effective 2-way communication for all fulfillment options including BOPIS, Curbside, BOSS and other channels.
With this innovative digital worker, retailers and brands can now send automated and seamless notifications to their customers regarding omnichannel fulfillment through multiple destination orders, such as:
- buy online pick-up in-store (BOPIS),
- curbside pick-up,
- ship to home,
- ship to store (BOSS)
- and any variations of these.
More importantly, this Digital Worker orchestrates two-way communication to ensure a quick, satisfying and successful delivery and/or pickup of all the items ordered by the customer.
As consumers narrow the scope of their shopping to those retailers who have responded to shifts brought about by the pandemic, such as offering contactless payments and curbside pickup options, it’s only natural that augmenting CX to meet evolving customer expectations is a top priority for competitive differentiation.
With this solution, Linc is furthering its best-in-class platform for helping retailers and brands navigate the logistical turbulence brought on by the pandemic with another high-fidelity Digital Worker.
The pandemic has led to a boom in alternative fulfillment methods such as BOPIS, curbside, and BOSS that has proven to be daunting for many retailers that did not have robust digital fulfillment solutions already in place.
The influx of eCommerce activity has also created a murky understanding of fulfillment by consumers that sets brands and retailers up for customer disappointment when they are not able to deliver logistical information readily.
With our new Omnichannel Pickup Support Digital Worker, brands and retailers will have a solution for customer communication that informs them on the status of their order on-demand, alongside other questions including:
- When they are ready in-store
- Shipping times
- In-store pick-up hold times
- Curbside pick-up locations and directions
- Multiple shipment notifications
- Partial order cancellation
This new digital worker is available through all communication channels such as webchat, SMS, Facebook, Whatsapp, Google’s Business Messages, and Voice Channels such as Alexa and Google Assistant.
This means consumers get immediate resolution, 7 days a week 24 hours a day, in the channel through which they want to engage.
Ready to try out our latest Digital Worker? Schedule a demo call with us today!