Better service, more channels, at a fraction of the cost.

Customer expectations are difficult to meet profitably. Linc’s Customer Care Automation provides automated, convenient service with upsells, and real-time customer data.

Customer expectations are difficult to meet profitably. Linc’s Customer Care Automation provides automated, convenient service with upsells, and real-time customer data.

"Linc’s platform allowed us to start looking forward into dramatically reducing our operational expenses while providing customers with excellent service."
Anna Pettus
VP Strategic Operations, Global Member Services
TechStyle Fashion Group

Exceed customer expectations without driving up costs

01

Maximize proactive communication

Give customers the order updates they crave, on the channels they use every day to chat with friends, family and their most-loved brands.

02

Maximize self-service availability

Make it easier for customers to do what they need to, on their terms. Help them organize a return, check their order status, or get answers to common questions.

03

Be available on new on-demand channels

Customers aren’t satisfied with slow email responses and frustrating phone calls. Connect with your customers on the channels they find the most convenient, like SMS Text, Facebook Messenger, Amazon Alexa and Google Assistant.

Automate essential customer service

Today’s consumers expect real-time convenience. Linc’s pre-built automated services resolve over 70% of customer inquiries and turn customer service moments into engagement and conversions.

Learn More about the Platform’s Pre-Built Services

Make unique services more accessible

Successful brands differentiate on services and experience. Linc’s modular architecture offers powerful extensibility to go beyond pre-built services.

Learn more about the Platform’s Extensibility

Run operations on real-time data

Deliver automated omnichannel customer service using a unified customer profile

Linc gives your customers a seamless experience using their communication and order history, profile details, sentiment, context and their request to give them the service they need, in real-time, no matter where they are.

Get immediate visibility into new returns coming from customers

Returns arriving at your warehouse without details from the customer, and with no forewarning can create chaos. With Linc, accurate return reasons are captured, and your warehouse knows what to expect, every day, with more accurate returns data coupled with customer profiles.

Get immediate visibility into new returns coming from customers

Returns arriving at your warehouse without details from the customer, and with no forewarning can create chaos. With Linc, accurate return reasons are captured, and your warehouse knows what to expect, every day, with more accurate returns data coupled with customer profiles.

Empower customer service agents with smart bot-to-agent handover

When customers have very specific needs, its important they don’t hit a dead-end. Linc’s automation recognizes when its time to pass the customer to a live agent, and enables a seamless collaboration to ensure the customer gets the best service possible.

Empower customer service agents with smart bot-to-agent handover

When customers have very specific needs, its important they don’t hit a dead-end. Linc’s automation recognizes when its time to pass the customer to a live agent, and enables a seamless collaboration to ensure the customer gets the best service possible.

Turn service interactions into new data points for high ROI marketing campaigns

Customer service on conventional channels often relies on a CRM for customer history, and an agent to accurately log these events. While reporting can be quite accurate, often these systems don’t expose their data in real-time, making it impossible to take actions based on the details of interactions with customers.

Linc creates structured data from customer service interactions and events, like an order being delivered, a customer’s sentiment changing, and the customer initiating a return, and makes these available for marketing automation driven campaigns.

Turn service interactions into new data points for high ROI marketing campaigns

Customer service on conventional channels often relies on a CRM for customer history, and an agent to accurately log these events. While reporting can be quite accurate, often these systems don’t expose their data in real-time, making it impossible to take actions based on the details of interactions with customers.

Linc creates structured data from customer service interactions and events, like an order being delivered, a customer’s sentiment changing, and the customer initiating a return, and makes these available for marketing automation driven campaigns.

Make Operations a Revenue-Contributor

Convert post-purchase service into new conversions

Just like customer care agents are trained to recognize upsell opportunities, Linc’s platform carefully monitors interactions to find the right moment to deliver personalized product recommendations to the customer. These are high-converting, highly relevant suggestions that create a new shopping journey and can shorten time to next purchase significantly, driving an increase in purchase frequency and lifetime value.

Convert post-purchase service into new conversions

Just like customer care agents are trained to recognize upsell opportunities, Linc’s platform carefully monitors interactions to find the right moment to deliver personalized product recommendations to the customer. These are high-converting, highly relevant suggestions that create a new shopping journey and can shorten time to next purchase significantly, driving an increase in purchase frequency and lifetime value.

Increase customer engagement throughout post-purchase

Customers are harder than ever to engage. Sending order updates via email alone doesn’t catch customers in the channels where they are most active, and most likely to open what you’ve sent. Adding automated on-demand service and notifications through conversational channels like SMS, Messenger and Google Assistant gives your brand a stronger connection with your customers.

Increase customer engagement throughout post-purchase

Customers are harder than ever to engage. Sending order updates via email alone doesn’t catch customers in the channels where they are most active, and most likely to open what you’ve sent. Adding automated on-demand service and notifications through conversational channels like SMS, Messenger and Google Assistant gives your brand a stronger connection with your customers.

Free up customer service reps to upsell, not just resolve tickets

For every repetitive customer inquiry your customer care team deals with, your brand loses an opportunity to upsell and delight customers. The more tedious the tickets, the more difficult it is to retain top talent. Linc offers automated responses to the most common customer inquiries, freeing up reps to provide exceptional service and drive additional revenue from customer interactions.

Free up customer service reps to upsell, not just resolve tickets

For every repetitive customer inquiry your customer care team deals with, your brand loses an opportunity to upsell and delight customers. The more tedious the tickets, the more difficult it is to retain top talent. Linc offers automated responses to the most common customer inquiries, freeing up reps to provide exceptional service and drive additional revenue from customer interactions.

Launch easily, without the risk

11
Unique data integration to avoid OMS integration

The key to seamless automation is rich data available in real-time. Linc’s unique integration avoids a risky OMS project, and instead builds a complete customer profile using other data sources.

12
Pre-built integrations with systems you already use

Linc is built to work with ecommerce systems, email service providers and customer support platforms that ecommerce companies use today. Have a custom system? Not a problem – Linc’s integrations don’t require major changes in your systems.

13
Robust Open APIs expand capabilities

For more specific automated services, like membership assistance, Linc offers a set of open APIs so that data can be exchanged and updated with existing systems.

Explore how Linc's Customer Care Automation can help your business

Explore how Linc's Customer Care Automation can help your business

Book a call with us today to discuss your needs.