Automated service and engagement
across the most used channels.

Automated service and engagement
across the most used channels.

Resolve over 70% of customer inquiries, create additional engagement moments and drive new revenue.

The new way to improve customer loyalty and manage rising costs.

Linc’s Customer Care Automation platform uses AI, a single customer profile, smart integrations and customer-preferred digital channels to create engaging, real-time moments that give customers an excellent experience and create new conversions.

The specialized AI knows how to serve, engage and convert, using a contextual understanding of the customer. It solves tracking, return and exchange inquiries, answers questions, re-orders products and offers product recommendations and campaigns by using dozens of data points from different systems to form a single customer profile.

See The Core Features

customer-focus

The new way to improve customer loyalty and manage rising costs.

Linc’s Customer Care Automation platform uses AI, a single customer profile, smart integrations and customer-preferred digital channels to create engaging, real-time moments that give customers an excellent experience and create new conversions.

The specialized AI knows how to serve, engage and convert, using a contextual understanding of the customer. It solves tracking, return and exchange inquiries, answers questions, re-orders products and offers product recommendations and campaigns by using dozens of data points from different systems to form a single customer profile.

See The Core Features

customer-focus

Linc’s foundations make intelligent automation possible

mobile-carters-1

Contextual Understanding of the Customer

Linc’s platform builds a deep understanding of the customer’s context, and adapts service and product recommendations accordingly

  • Real-time data about customer purchase status and customer service status
  • Customer preferences and order history
  • Communication and interaction history
background-core2

Robust Single Customer Profile

Linc combines data that usually sits in siloed systems, and puts it into action in real-time conversations.

  • Connects customer data that normally sits isolated in ecommerce platform, OMS, ERP, CRM and other platforms
  • Stitches together customer social profile data across platforms
  • Integrates customer interaction data from all channels
  • Uses the unified profile to improve automation and recommendations
KIKO_web (1)

Purpose-Built Technology for Retail

Linc takes conversations beyond simple answers by providing resolution to complex inquiries.

  • Commerce-specialized AI, machine learning and natural language understanding
  • Unique commerce product comprehension engine
  • Service workflows solve common customer inquiries
  • Contextual recommendation engine
  • Built to handle global-brand scale
  • Integrates with all common platforms and shipping carriers
background-core5

Fast and Easy To Implement

Linc avoids the difficulties associated with complex integrations that require backend integrations and IT projects to go live.

  • Innovative light integration method avoids OMS/ERP platforms
  • Integrates with all enterprise ecommerce platforms
  • Supports all common ESPs and Helpdesk Platforms
  • AI requires no training phase to be effective
  • Connected to 350+ global shipping carriers
  • Deploy voice skills and chatbots in weeks, not months

Customer Care Automation impacts more than customer service

holding_phone

Off-the-shelf automation of 70%+ inquiries

Serve customers in real-time on Facebook Messenger, Google Assistant and Amazon Alexa. Solve customer problems before they happen.

Increased Branded Engagement Across Channels

Create new moments of engagement. Interact via your brand’s voice skill, company Messenger chatbot, unique SMS number, and branded My Account portal.

Intelligent, contextual product recommendations

Leverage additional engagement moments to drive more revenue. Use a deep understanding of your customer to offer high-converting product recommendations and campaigns.

Analytics and Insights

Learn more about how your customers interact with you, the questions they have, and how successfully you are engaging them to generate new revenue. Get insights into customer sentiment, opt-in rates, click through, and revenue.

Identify the specific ways you can cut costs and boost engagement with a 25 minute discussion. Schedule a call today to learn more.

Built to Serve, Engage and Sell, Anywhere.

Use Linc’s off-the-shelf capabilities to handle the most common customer needs, create new moments of engagement, and drive revenue from service touchpoints through contextual product recommendations.
Social Media Channel Icons
Social Media Channel Icons

Automated Chat

Use Facebook Messenger to provide real-time updates and solutions to customer inquiries. Provide details about orders, shipping status, organize returns and exchanges, and answer frequently asked questions. Use customer service moments to offer related products to drive new conversions.
Automated Chat - Facebook Messenger

Voice Assistants

Give your customer immediate service on Google Assistant and Amazon Alexa enabled devices. Chat in natural language with customers to answer questions about order status, and process returns in seconds. You own your customer data and nothing is shared with platform providers.
Voice Assistants - Give your customer immediate service on Google Assistant and Amazon Alexa

Dynamic Email Content

For customers who prefer email updates, show them up-to-date status and information about their order, every time they open the order confirmation email. A location map and status information are shown, and these are updated as an order is in transit. The customer can click through for more details, where they are also shown product recommendations.
Dynamic Email Content - show customers up-to-date status & information about their order via email

Text Notifications

Loved by brands and customers alike, text notifications provide many customers with updates on their order and delivery. Customers can tap to get more information, and are shown complete order status along with product recommendations to drive more conversions.
Text Notifications - Provide many customers with updates on their order and delivery

Responsive My Account

The responsive My Account gives customers self-service access wherever they are. It has complete details on all orders, items in those orders with images, and the status of those. Customers can easily self-serve returns and exchanges, with a guided step-by-step process that includes product recommendations and campaigns.
Responsive My Account - Linc

Product Recommendations

Increase conversions with contextual product recommendations across channels. Linc’s product recommendations convert customer service moments into new purchases by offering the right product at the right time. Offer products in tracking landing pages, Facebook Messenger and after a customer makes a return, and drive new revenue.
Product Recommendations - Increase conversions with contextual product recommendations

Chat and Voice Re-Ordering

Leverage conversational platforms to give your customer easy re-ordering with natural language – no product names needed. Avoid the commitment friction of a subscription while making it easy for your customer to purchase more of the product they’ve already enjoyed.
Chat and Voice Re-Ordering - Leverage conversational platforms to provide easy re-ordering

Built to Serve, Engage and Sell, Anywhere.

Use Linc’s off-the-shelf capabilities to handle the most common customer needs, create new moments of engagement, and drive revenue from service touchpoints through contextual product recommendations.
Social Media Channel Icons
Social Media Channel Icons

Automated Chat

Use Facebook Messenger to provide real-time updates and solutions to customer inquiries. Provide details about orders, shipping status, organize returns and exchanges, and answer frequently asked questions. Use customer service moments to offer related products to drive new conversions.
Automated Chat - Facebook Messenger

Voice Assistance

Give your customer immediate service on Google Assistant and Amazon Alexa enabled devices. Chat in natural language with customers to answer questions about order status, and process returns in seconds. You own your customer data and nothing is shared with platform providers.
Voice Assistants - Give your customer immediate service on Google Assistant and Amazon Alexa

Dynamic Email Content

For customers who prefer email updates, show them up-to-date status and information about their order, every time they open the order confirmation email. A location map and status information are shown, and these are updated as an order is in transit. The customer can click through for more details, where they are also shown product recommendations.
Dynamic Email Content - show customers up-to-date status & information about their order via email

Text Notifications

Loved by brands and customers alike, text notifications provide many customers with updates on their order and delivery. Customers can tap to get more information, and are shown complete order status along with product recommendations to drive more conversions.
Text Notifications - Provide many customers with updates on their order and delivery

Responsive My Account

The responsive My Account gives customers self-service access wherever they are. It has complete details on all orders, items in those orders with images, and the status of those. Customers can easily self-serve returns and exchanges, with a guided step-by-step process that includes product recommendations and campaigns.
Responsive My Account - Linc

Product Recommendations

Increase conversions with contextual product recommendations across channels. Linc’s product recommendations convert customer service moments into new purchases by offering the right product at the right time. Offer products in tracking landing pages, Facebook Messenger and after a customer makes a return, and drive new revenue.
Product Recommendations - Increase conversions with contextual product recommendations

Chat and Voice Re-Ordering

Leverage conversational platforms to give your customer easy re-ordering with natural language – no product names needed. Avoid the commitment friction of a subscription while making it easy for your customer to purchase more of the product they’ve already enjoyed.
Chat and Voice Re-Ordering - Leverage conversational platforms to provide easy re-ordering

Get ideas, answers and next steps on what you can achieve.

Identify your top 3 opportunities in just 25 minutes

Watch: How Customer Care Automation uses AI, Chatbots & Voice Assistants

Watch our free webinar to learn more, and see how Linc’s platform leverages conversational channels and AI. Click here to view.

Webinar – How Customer Care Automation uses AI, Chatbots and Voice Assistants - Linc