Post-Purchase Order Support Digital Workers
Linc provides holistic order support from pre-fulfillment to post-delivery, and everything in between. Linc’s Holistic Post-Purchase Order Support Digital Workers transcend the traditional track-and-trace capabilities of other solutions, providing your business with the ability to deliver unparalleled end-to-end purchase support with real-time engagement, communication and issue resolution for seamless fulfillment of your customer’s order.
Impact of Order Support Automation
Immediate, Proactive Updates And Real-Time Track And Trace
Did you know that most companies only provide order support after a product is shipped? With Linc’s Post-Purchase Order Support Digital Worker, notifications are enabled from the moment a purchase is made to provide proactive communication of order status, delivery windows or delays. Customers gain valuable track and trace insight as soon as their order is processed, alleviating any anticipation about when they can expect their purchase.
Streamlined Order Modification and Split Shipment Management
Linc’s integration with 700+ carriers provides support for simplified assistance with order modifications, and on-demand support through the channel of your customer’s choice for split shipments, multi-destination and combination orders, all while providing highly accurate estimated delivery dates
Empower Your Customers To Help Themselves
Give your customers the gift of self-reliance by providing fully self-service landing pages for all facets of the post-purchase journey. With the ability to resolve their own issues, your customers benefit from being able to rapidly resolve their own issues efficiently without the reliance of a live agent within the hours of your business’s operation.
Stress-Free In-Store Pickup Orchestration
Intuitive Product Recommendations Based on Past Purchases
Streamlined Returns & Exchanges
Sometimes a product purchased online isn’t quite what we expect it to be. Linc’s Post-Purchase Order Support Digital Worker automates the return and exchange process in a way that’s entirely controlled by your brand. Linc’s digital worker reflects your policies, adapts to your most-common reason codes and allows you to quickly resolve issues without involving a human agent and ensures customer satisfaction to drive long-term loyalty.
Simplify Your Make Good Process
Linc Customer Experience Platform.
Linc Digital Workers powered by robust conversational AI are the driving force behind our award winning customer experience platform. Seamlessly automate the entire purchasing journey while providing an unparalleled automated shopping experience for your customers.
Discover What Linc Can Do For Your Business
Schedule a Demo
Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap
Audit Your Current Customer Experience Solutions
See How Much You Can Save in Customer Support Overhead Costs Through Automation
See Linc Digital Workers Solving Complex Customer Support Inquiries