Press & Media

Press Highlights

WWD - Think Tank: This Holiday, Retailers Say Hello to Voice Commerce

Think Tank: Finding Your Brand’s Voice in the Age of Digital Assistants

“A majority of consumers that have bought voice assistants say there’s no way they would want to go back to their life before voice. The opportunity is real, but only for brands willing to step outside their traditional mind-set. Customers are ready and willing to build new habits and will be delighted by the services that can be offered through these familiar devices they use each day.”

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Panel Discussion: Retaining and acquiring customers using AI

“We’re using AI not only to support customers in their transactional needs — like ‘Where’s my package’ or ‘Can I return a product?’ But we’re also using [bots] to acquire them again,” says Aarde Cosseboom, of TechStyle Fashion Group. “Some of our customers [contact us] to cancel, and we actually retain them with our AI machine learning bots.”

Digital Commerce 360 - Perspectives: What AI Can, and Can’t, do for Retailers Today

Perspectives: What AI Can, and Can’t, do for Retailers Today

Much of the buzz about the potential for artificial intelligence to transform retailing has little to do with reality. Here are some insights into how retailers can use AI today, and how to avoid getting sucked into hype-driven initiatives.

PYMNTS.COM - Voice Commerce: User First, Channel Second

Voice Commerce: User First, Channel Second

“When working with an emerging technology – like voice-activated AI, for example – it is easy to get one’s head turned by novelty. The experience itself is highly novel – not to mention unique, noted Luke Starbuck, vice president of marketing at Linc Global – because unlike other attempts at digital navigation, it is not centered on a screen.”

RetailDIVE - Getting Tough On Returns is Hurting Retailers

Getting Tough On Returns is Hurting Retailers

“While retailers must figure out how to manage returns, getting overly tough with customers in such an environment could hurt their brand and impede opportunities to make the next sale, according to Linc VP of Marketing Luke Starbuck.”

WWD - Think Tank: This Holiday, Retailers Say Hello to Voice Commerce

Think Tank: This Holiday, Retailers Say Hello to Voice Commerce

“…according to our recent study in partnership with BrandGarage, 87 percent of the 104 retail executives we surveyed plan to increase the use of AI to service their customers moving forward.” –Luke Starbuck, VP Marketing, Linc

TotalRetail - It’s Time to Take the Friction Out of Returns

It’s Time to Take the Friction Out of Returns

“Instead of trying to stop returns altogether, retailers need to spend their energy embracing the natural behavior of returning as an opportunity to increase engagement and customer loyalty.” –Luke Starbuck, VP Marketing, Linc

RetailDIVE - Getting Tough On Returns is Hurting Retailers

And the winner of the latest Amazon-Best Buy deal is…

“Still, the Best Buy-Amazon partnership for Smart TV sales brings the companies closer than they had ever been before, according to Luke Starbuck, vice president of marketing at customer care automation platform Linc.”

Additional Press Coverage

SupplyChainBrain‘Try Before You Buy’: A Huge Logistics Challenge for E-Tailers
Retail DiveAnd the winner of the latest Amazon-Best Buy deal is…
Sourcing JournalQ&A: Linc Bets on Chatbots as Key to Differentiating From Amazon
Retail DiveGetting tough on returns is hurting retailers
PYMNTS.com‘Alexa — Turn That Return Into A Saved Sale’
Total RetailIt’s Time to Take the Friction Out of Returns
PYMNTS.comVoice Commerce: User First, Channel Second
Retail TouchPointsAmazon Advances Into Home Security With $1 Billion Ring Acquisition
Retail DiveAmazon buys smart-doorbell startup Ring
Retail DiveHarry’s reportedly won’t renew lease on NYC Corner Shop
Retail DiveNearly 40% of subscribers ultimately cancel services
Retail TouchPointsAlexa Adds Voice-Activated SMS Texting
Retail DiveAmazon sends a message with Alexa SMS feature
RIS NewsLamps Plus Employs AI to Power Automated Customer Care
Retail DiveLamps Plus brings order tracking to text, call and voice
Mobile MarketerLamps Plus lets customers track orders via Messenger, Alexa
Home Furnishings NewsLamps Plus Gets More Conversational with Linc Global Platform
Chain Store AgeAI steps up Lamps Plus’ post-order customer engagement
HomeWorld BusinessLamps Plus Taps Linc Global For Voice Tracking Functions
PYMNTS.comGrooming Alexa (And Users) For The Future Of Voice Commerce
Retail TouchPointsCustomer Engagement Awards
Total RetailReduce Costs and Improve Customer Service With AI-Powered Customer Care
EntrepreneurHere’s How You Can Use Alexa at Work
Business InsiderAmazon Echo owners are making more voice purchases
Market RealistHow Much Is Alexa Really Boosting Amazon’s Retail Sales?
Internet RetailerAmazon pushes holiday sales of its Alexa-enabled devices, but holds back on voice commerce
PYMNTS.comAlexa Keeps Consumers Sticky—And Spending
CNBCAmazon Alexa users buy more stuff, study shows
RLA MagazineThe Retail Paradox: Building Customer Loyalty Through Better Returns
Retail DiveAmazon smashes Cyber Monday record
Consumer Goods TechnologyThe Iceberg That Could Sink Traditional Brands
Retail DiveWhat Dollar Shave Club says about the future of subscription services

Media Contact

For all inquiries regarding interviews and additional information for analyst reports, or media reporting, please contact:

pr@letslinc.com