Press & Media

Press Highlights

Voice Commerce: User First, Channel Second

“When working with an emerging technology – like voice-activated AI, for example – it is easy to get one’s head turned by novelty. The experience itself is highly novel – not to mention unique, noted Luke Starbuck, vice president of marketing at Linc Global – because unlike other attempts at digital navigation, it is not centered on a screen.”

Getting Tough On Returns is Hurting Retailers

“While retailers must figure out how to manage returns, getting overly tough with customers in such an environment could hurt their brand and impede opportunities to make the next sale, according to Linc VP of Marketing Luke Starbuck.”

Think Tank: This Holiday, Retailers Say Hello to Voice Commerce

“…according to our recent study in partnership with BrandGarage, 87 percent of the 104 retail executives we surveyed plan to increase the use of AI to service their customers moving forward.” –Luke Starbuck, VP Marketing, Linc

It’s Time to Take the Friction Out of Returns

“Instead of trying to stop returns altogether, retailers need to spend their energy embracing the natural behavior of returning as an opportunity to increase engagement and customer loyalty.” –Luke Starbuck, VP Marketing, Linc

And the winner of the latest Amazon-Best Buy deal is…

“Still, the Best Buy-Amazon partnership for Smart TV sales brings the companies closer than they had ever been before, according to Luke Starbuck, vice president of marketing at customer care automation platform Linc.”

Additional Press Coverage

SupplyChainBrain ‘Try Before You Buy’: A Huge Logistics Challenge for E-Tailers
Retail Dive And the winner of the latest Amazon-Best Buy deal is…
Sourcing Journal Q&A: Linc Bets on Chatbots as Key to Differentiating From Amazon
Retail Dive Getting tough on returns is hurting retailers ‘Alexa — Turn That Return Into A Saved Sale’
Total Retail It’s Time to Take the Friction Out of Returns Voice Commerce: User First, Channel Second
Retail TouchPoints Amazon Advances Into Home Security With $1 Billion Ring Acquisition
Retail Dive Amazon buys smart-doorbell startup Ring
Retail Dive Harry’s reportedly won’t renew lease on NYC Corner Shop
Retail Dive Nearly 40% of subscribers ultimately cancel services
Retail TouchPoints Alexa Adds Voice-Activated SMS Texting
Retail Dive Amazon sends a message with Alexa SMS feature
RIS News Lamps Plus Employs AI to Power Automated Customer Care
Retail Dive Lamps Plus brings order tracking to text, call and voice
Mobile Marketer Lamps Plus lets customers track orders via Messenger, Alexa
Home Furnishings News Lamps Plus Gets More Conversational with Linc Global Platform
Chain Store Age AI steps up Lamps Plus’ post-order customer engagement
HomeWorld Business Lamps Plus Taps Linc Global For Voice Tracking Functions Grooming Alexa (And Users) For The Future Of Voice Commerce
Retail TouchPoints Customer Engagement Awards
Total Retail Reduce Costs and Improve Customer Service With AI-Powered Customer Care
Entrepreneur Here’s How You Can Use Alexa at Work
Business Insider Amazon Echo owners are making more voice purchases
Market Realist How Much Is Alexa Really Boosting Amazon’s Retail Sales?
Internet Retailer Amazon pushes holiday sales of its Alexa-enabled devices, but holds back on voice commerce Alexa Keeps Consumers Sticky—And Spending
CNBC Amazon Alexa users buy more stuff, study shows
RLA Magazine The Retail Paradox: Building Customer Loyalty Through Better Returns
Retail Dive Amazon smashes Cyber Monday record
Consumer Goods Technology The Iceberg That Could Sink Traditional Brands
Retail Dive What Dollar Shave Club says about the future of subscription services

Media Contact

For all inquiries regarding interviews and additional information for analyst reports, or media reporting, please contact:

Mariana Fischbach
(512) 794-8876