Upcoming Webinar Session

Required For Retail 2021:

How Brands Win Customers Through Individualized Experiences

Featuring Guest speakersForrester VP and Principal Analyst, Brendan Witcher, and Fang Cheng, CEO from Linc

Never before have so many consumers gone digital with the brands they shop. With this shift comes new consumer expectations, as they become both channel-agnostic and accustomed to personalized, relevant and value added interactions across wide range of screens and channels.  Brendan and Fang will share what brands must do to provide their customers with a seamless customer experience that can scale.

 Join the discussion to learn:


Why specifically do consumers choose the brands they do business with


What top digital initiative brands are investing in to win, serve and retain customers


When initiatives work, what factors make them a success


Who you can look to in the industry that is already doing it well


How to create a digital worker strategy that allows your customers to have a 1:1 experience on all channels

Webinar Registration

Tuesday February 23, 2021

Time: 10:00 AM, PST

We’ll also be discussing how you can utilize customer experience automation to increase  customer satisfaction, create growth, and help drive revenue for your organization.

Required For Retail 2021: How Brands Win Customers Through Individualized Experiences

Brendan Witcher | VP, Principal Analyst, Forrester

Brendan serves digital business strategy professionals and is an expert on consumer behavior and technology trends in the commerce engagement space. He is an authority on market developments and vendors that help deliver today’s leading strategies and tactics in digital excellence. Brendan has written over 150 industry-leading research reports and is a trusted adviser to over half of the US Fortune 100 companies including 8 of the top 10 that sit at the forefront of dealing with digital disruption.

Fang Cheng | CEO, Co-Founder, Linc Global

Linc is the only CX Automation platform built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all communication channels. Fang previously co-founded Touchco, served as COO, and led the business to be acquired by Amazon. Prior to that, Fang had multiple years of experience as a hedge fund manager focusing on algorithmic trading.