linc cx automation-instagram
LInc CX Automation Solutions Now Integrates With Instgram Messages

Serve and Engage Customers via Direct Message on Instagram

Retailers can now leverage Linc’s AI Digital Workers to serve and engage customers via direct message on the social media app Instagram.

Linc’s AI-powered Digital Workers will provide 24/7 order support, buying and selling assistance, and auto-delivery and subscription awareness to customers on Instagram, rapidly resolving complex ecommerce inquiries at any time.

Linc CX Automation Solutions Integrates With Instagram Messenger

Impacts of Instagram Messenger Integration

Linc can now immediately connect its CX automation solution to Instagram at platform level thanks to Instagram opening it’s direct messaging API, which has been a long-awaited feature by merchants. It is now available to all Linc clients, allowing them to be at the forefront of what Instagram has to offer, and outperform competitors with better access and deeper connections with customers. Linc will continue to build out it’s Instagram-based solutions as the platform makes more commerce capabilities available so that Linc clients can stay at the forefront.


Out of the Box Common Retail Use cases


Order Support, Buying and Selling Assistance


Resolution of Customer Inquiries

Linc’s Instagram Integration Expands Omnichannel Reach

Adding Instagram messaging integration further expands Linc’s omni-channel capabilities, ensuring businesses can instantly and easily offer exceptional and accessible customer service on any channel that their customers prefer. Channels already in place include email, calling, web chat, two-way SMS, other social network direct messaging, and Google Business Messages.

Assist Your Customers 24/7 With Linc Buying Assistance Digital Workers

There are no ‘hours of operation’ when it comes to eCommerce. Shoppers research and make purchases 24/7 and expect the same dedicated service and assistance, regardless of whether it’s noon or night. Linc’s Buying Assistance Digital Workers provide end-to-end 24/7 support, 365 days a year on everything from checkout assistance, locating stores, navigating promotions, finding products, and answering all buying process questions.
serve customers through instagram messages with linc cx automation solutions
serve your customers through instagram messages with linc cx automation solutions

Never Miss a Sale With Linc Consultative Selling Digital Workers

As consumers shift to researching-before-they-buy online, a common misconception is that businesses can’t deliver the same level of personal service through their sites as they do in their stores. Fortunately, deploying Linc’s Consultative Selling Digital Workers grant individualized consultation and a nuanced understanding of your customers’ tastes. Linc enables your customers to find what they want, where they want, when they want, through the conversational channel of their choice.

Discover What Linc Can Do For Your Business

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See Linc Digital Workers Solving Complex Customer Support Inquiries