Serve and Engage Customers via Direct Message on Instagram
Retailers can now leverage Linc’s AI Digital Workers to serve and engage customers via direct message on the social media app Instagram.
Linc’s AI-powered Digital Workers will provide 24/7 order support, buying and selling assistance, and auto-delivery and subscription awareness to customers on Instagram, rapidly resolving complex ecommerce inquiries at any time.
Impacts of Instagram Messenger Integration
Linc can now immediately connect its CX automation solution to Instagram at platform level thanks to Instagram opening it’s direct messaging API, which has been a long-awaited feature by merchants. It is now available to all Linc clients, allowing them to be at the forefront of what Instagram has to offer, and outperform competitors with better access and deeper connections with customers. Linc will continue to build out it’s Instagram-based solutions as the platform makes more commerce capabilities available so that Linc clients can stay at the forefront.
Out of the Box Common Retail Use cases
Order Support, Buying and Selling Assistance
Resolution of Customer Inquiries
Linc’s Instagram Integration Expands Omnichannel Reach
Adding Instagram messaging integration further expands Linc’s omni-channel capabilities, ensuring businesses can instantly and easily offer exceptional and accessible customer service on any channel that their customers prefer. Channels already in place include email, calling, web chat, two-way SMS, other social network direct messaging, and Google Business Messages.
Assist Your Customers 24/7 With Linc Buying Assistance Digital Workers
Never Miss a Sale With Linc Consultative Selling Digital Workers
Discover What Linc Can Do For Your Business
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