Tracking and Return: Customer Experience Automation

Linc Video Library

  1. Home
  2.  » 
  3. Linc Video Library
  4.  » Tracking and Return: Customer Experience Automation

 

We All Know Returning a Package Can Be a Hassle For a Shoppers and Retailers Alike

Linc omnichannel conversational AI platform makes tracking and returns easy.

Order history is displayed along with return eligibility for each item so the Shopper is never guessing if they can still return a product.

 

 

Shoppers Can Receive Alerts by Text or Messenger and Follow a Link Directly to the Tracking Page.

 

with Linc your customers can receive alerts via text or messenger

 

You can provide details of each item in an order and through carrier Integration’s you can provide an accurate ETA and a tracking map

 

provide customers tracking details with shiping carrier and maps

 

Using your Shoppers order history you can offer personalized recommendations that convert better than other browsing history based recommendations.

 

personlized product recommendations based on customer insights

 

With the Linc AI Platform It’s Easy to Capture Customer Feedback

Last mile delivery can have its problems you can quickly gather detail feedback from your customers.

 

with linc gather detailed product feedback from your customers

 

Gain valuable insight into their purchase and delivery experience.

 

gather valuable customer feedback on your products and services

 

Give Your Warehouse and Product Team Immediate Visibility Into a Return

You can capture a specific reason for that return then shoppers can easily find a store to make their return or get a label to print directly from the portal, this is all done quickly and at your Shoppers convenience.

 

customers can easily print return label or in store

 

Not Every Return Has to Be in Lost Revenue With Product Recommendations

Between 1 and 7 Shoppers buy a new product immediately.

 

product returns does not mean lost revenue opportunities

 

Linc’s Customer Care Automation Platform makes it easy for your customers and helps your brand turn one time purchase orders into lifetime customers.

automate customer service with linc omnichannel conversational ai customer experience platform

Automate over 85% of customer support inquiries out of the box, schedule your demo today!

 

 

Automate 85% of Your Customer Support Inquiries with Linc Conversational AI

Join the 100+ Retailers, Enterprise Brands & Businesses Using Linc Omnichannel Conversational AI Platform to Deliver Customer Experiences That Build Brand Loyalty While Reducing Customer Service Overhead Costs

CX Insights by Topic

Customer Experience Strategies from Retail TEchnology Experts

Crafting Your CX Automation Roadmap for Optimal Engagement

Fang Cheng CEO, Founder of Linc shows how to take a pragmatic approach to crafting your customer experience roadmap…

How to Build an Automation First CX Strategy

We believe automation holds the key to differentiating those brands that are truly serious about customer experience (CX) from those that just talk the talk.

Subscribe to CX Insights

Have a Question?

Schedule a meeting to speak with one of our customer experience automation experts

Download the Latest E-books

Stay Updated on the Latest in Customer Service Automation, Customer Experience Tips From Retail Technology Experts and Consumer Shopping Trends.

The 2020 Retailers Guide to Holiday Planning

This year, retailers have certainly taken some major hits. The ones that will successfully navigate these turbulent time are those Retailers that have prioritized their customer experience (CX) and have made it their goal to deeply understand their customers.

State of the Industry Post Covid-19: CX Automation

Covid-19  has drastically altered how retailers connect and engage with their customers.

Poor communication and lack of efforts to win customer loyalty at every opportunity will be a death knell for certain brands.

Why Your Brand Should Embrace Bespoke Customer Service

 When we talk about Bespoke Customer Experience, we’re talking about creating experiences that are uniquely tailored to the expectations of a given customer and that leverage the specific benefits of each engagement channel to deliver those interactions.