why linc cx automation solutions

Why Linc?

Linc is the leading Customer Experience (CX) Automation solution built for modern enterprise retailers and disruptor brands to rapidly solve complex, high fidelity, eCommerce use cases through built-in and extensible Digital Workers, offloading 85% + of the customer experience across all conversational channels. With the ability to resolve support inquiries through automated conversational solutions and self-service landing pages, your business can deliver anywhere-engagement and real-time services across the entire customer journey.

Built for Enterprise Solutions.

Enterprise Businesses Rely on Linc to Power Automated Experiences at Scale With Business Critical Reliability at the Forefront.

Built to Scale

With over 100+ pre-built digital workers and a nearly endless amount of customization options, Linc’s platform is scalable for any use case.

Best-in-Class Security

Robust 24/7 monitoring and a pre-built architecture for high-availability to ensure your CX strategy can scale.

Business-Critical Reliability

Linc Support is always on-call to ensure our systems are running so that your services remain reliable during all crucial business moments.

Privacy & Data Insights

Best-in-class privacy and safety protocols ensure the only people seeing your data are the ones that are intended to.

Pre-Built Integrations

Linc’s open API format allows businesses to easily and securely add new integrations.

GDPR & CCPA Compliance

Linc’s CX Automation platform and features are built and ready out-of-the-box for GDPR and CCPA compliance.

cx automation made for retailers great for all businesses

Made For Retail, Great For All

Linc’s CX Automation solutions are purpose-built for retail through an extensive, built-in eCommerce knowledge graph, with nearly endless applications. From apparel to cosmetics, or consumer electronics to software vendors, Linc can empower your organization to reach new heights of customer satisfaction in your eCommerce practices.
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Better, Faster, Smarter Automation

Linc’s CX Automation solutions are powered by pre-built and extensible Digital Workers. Linc’s foundational Digital Workers can alleviate the inundation of your live support staff and lower operational costs surrounding customer service. Have a use case our pre-built digital workers don’t address? We can custom-build digital workers at the individual level to resolve any issue your organization faces.
cx automation made for retailers great for all businesses

Transcend Track-And-Trace

Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.

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Modern Support For Modern Problems

Linc’s CX Automation platform is powered by pre-built and extensible Digital Workers. Linc’s foundational Digital Workers can alleviate the inundation of your live support staff and lower operational costs surrounding customer service. Have a use case our pre-built digital workers don’t address? We can custom-build digital workers at the individual level to resolve any issue your organization faces.

cx automation made for retailers great for all businesses

A One-Stop-Shop For CX Automation

Say goodbye to piece-mealed customer experience solutions. Linc provides an end-to-end automated customer support experience and streamlined operational efficiency from a single vendor. With a drastically simplified development and deployment process through a single point of contact, your solution will benefit from the natural integration and cohesion featured in our Digital Workers.
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Hit The Ground Running

Deploying Linc Digital Workers allows for a rapid go-to-market solution via organic real-time dialog generation rather than cumbersome dialog flow design and development. By leveraging Linc’s patented no-dialog tree technology, your business benefits from day-one productivity the moment your solution is deployed with no additional lift from your staff.
cx automation made for retailers great for all businesses

Intelligent Communication

Linc’s Digital Workers are capable of engaging in highly contextual conversations by keeping track of, and inferring, context. Powered by our award-winning Conversational AI, Linc Digital Workers possess the ability to deliver personalized and emotive conversations that are so life-like and customer-driven, your customers will think they’re speaking to a live agent.

A Delight For Customers and Staff Alike

Linc’s Customer Experience Automation solutions not only alleviate the stress and frustration of your customers, they delight your support organizations as well. With a firm belief that AI-based solutions need to seamlessly work in synergy with existing agent-facing systems, be it live chat or Contact Center software, Linc aims to deliver an unparalleled customer experience while empowering and complementing your dedicated support teams. Linc deflects and resolves over 85% of your customer inquiries, providing seamless handoffs to live agents when needed, and easily integrates into your existing customer support services.

Linc Customer Experience Platform.

Linc Digital Workers powered by robust conversational AI are the driving force behind our award winning customer experience platform. Seamlessly automate the entire purchasing journey while providing an unparalleled automated shopping experience for your customers.

Schedule a Demo

Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap

schedule demo linc cx solutions

Audit Your Current Customer Experience Solutions

schedule demo linc cx solutions

Learn How You Can Automate 85%+ of Customer Support Inquiries

schedule demo linc cx solutions

See How Much You Can Save in Customer Support Overhead Costs

schedule demo linc cx solutions

Develop a Clear Automation Path Unique to Your Brand and Customer Support Requirements

schedule demo linc cx solutions

See Linc Digital Workers Solving Complex Customer Inquiries