Why Your Brand Should Embrace Bespoke Customer Service

Learn How Purpose Built, eCommerce Trained AI Deployed Across All Customer Channels Can Create Bespoke Customer Service Experiences With Ease

Your customers want to feel like they’re one in a million not one of a million. Using automation to provide contextual, personalized bespoke engagement with your brand helps you to meet this expectation at scale and helps your customers feel uniquely valued. The conclusion we make in this report is clear; investing in bespoke customer service drives delightful, memorable shopping experiences and bottom line revenue.

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Why You Should Embrace Bespoke Customer Service


When You Think of the Word Bespoke What Comes to Mind?

If you’re like most people, you may be thinking of it relations to suits, one of a kind tailored wonders, which, in contrast to off the rack versions are constructed or altered precisley to fit in the measurements of the wearer.

Bespoke can refer to anything that is customized or personalized to the needs of the end user, even as seemingly broad a term as “customer experience”.

In this in depth guide we will be discussing how to deliver  “Bespoke Customer Experiences” uniquely tailored to the expectations of a given customer and leverage the specific benefits of each engagement channel to deliver those interactions.

 

We Will Be Covering Topics Like:

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How Bespoke Doesn't Involve Reinventing the Wheel

With the majority of customer support questions being ones like “Where is my order (WISMO)?” or “How do I initiate a return?” offering bespoke customer care doesn’t require reinventing the wheel.

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Why AI is More Efficient Than Human Agents

There is a ceiling to how much a retailer can grow its human customer care workforce before the associated overhead costs become untenable. Human resources just can’t scale quickly or widely enough to match the growing customer expectations around personalized (bespoke), always on customer service.

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What Bespoke Looks Like Across the Entire Customer Journey

The days of linear customer journey – a straight line from research to engagement to purchase where everything hinges on conversion and where the brand guides the customer along the path are gone, and they aren’t coming back. We cover what today’s customer is looking for in bespoke experiences and how you can deliver them with ease.

Use the Best Omnichannel Conversational AI CX Platform Linc

Trusted by Leading Retailers and Brands.

Linc Omnichannel AI Automated Customer Service Platform

From Pre-Purchase to Post-Purchase Linc Omnichannel AI Automated Customer Service Solutions Help Businesses to Increase Engagement With Their Customers on the Channels They Prefer While Reducing Customer Service Support Costs.

Automated Brand Awareness

Increase and enhance your brand awareness strategies with the Linc Conversational AI Platform.

Easily customize your Google Messaging and utilize the new ad to chat functionality.

Reach your customers on the channels they prefer from one seamless and easy to integrate platform.

Consultative Buying Assistance

Convert More Sales With 24/7 Customer Assistance.

From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.

Buying Assistance

Automated Buying Assistance For Seamless Purchasing

Deliver a seamless purchase experience to allows have satisfied customers across all messaging channels.

Increase customer loyalty and ensure that your customers buy from your brand first.

Post Purchase

Automated Post-Purchase Self Service For Greater Brand Loyalty and Overall Lifetime Value

Deliver a seamless branded post-purchase experience that drives additional revenue, reduces WISMO calls, increases loyalty and delights your customers regardless of channel. From track and trace to returns, never miss a moment to provide a positive experience.

Customer Retention

Retain and Engage Your Loyal Customers

Increase customer lifetime value and turn one-time buyers into lifetime customers with Linc’s Retention Assistance.

Whether its reorder information, loyalty points, refer a friend or subscription details, Linc AI platform provides your customers with the information they need when they want it and on the channel they prefer.