The Missing Linc Between You & Your Customers

Our smart Cortex AI Platform nurtures a rich relationship with each customer, at every service touchpoint.

INTELLIGENT RELATIONSHIP PLATFORM = LIFELONG LOYAL CUSTOMERS

Linc’s Cortex recognizes opportunities to give the customer what they want, and communicates through channels the customer uses. By resolving customer service requests in an authentic and personal way, and offering promotions that suit the customer, Linc increases customer happiness and boosts lifetime customer value.

CUSTOMER SERVICE THAT IS PERSONAL & CONVERSATIONAL

Your customers fluidly move between email, text, social networks, apps and the web to get what they want, and keep up to date with friends, family and brands. Linc gives retailers the power to smoothly follow customers across established and emerging channels, and provide timely and personalized services to them, whether they are buying online, chatting in Messenger, or asking Amazon Alexa about their order.
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TRACK, SERVE & ENGAGE IN REAL TIME

Designed to serve, Linc brings together real-time logistics data feeds and service engines to solve your customers’ pain points at every stage of their post-purchase journey. From order trackings, returns and exchanges, to product recommendations, Linc turns over 60% of customer inquiries into delightful engaging experiences.

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"OH, YOU KNOW ME SO WELL"

At every customer interaction, Linc Cortex platform identifies their intent and context, forms a real-time understanding of the "unspoken" intent, and provides the fastest service resolution through the most intuitive experience. As a result, customers feel known and valued by favorite retailers who anticipate their wants and needs.
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Linc is Loved

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Customer-centric brands depend on Linc to help nurture their customer
relationships with exceptional post-purchase experiences. Retail giants, bold innovators and service-oriented leaders all choose Linc’s integrated platform to achieve impressive ROI with lower service costs and increased lifetime value, and excel in growth and profitability.
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Let's Get Personal

We'd love to demonstrate everything we can do for you.