CX Automation Built for Retail

Linc is the only solution that can help you resolve over 85% of customer inquiries without a hand-off to a live agent.

Make your customers happy. Make your agents happy. Get there in six weeks.

post purchase order support digital workers

The Value of CX Automation

85%+

Of Customer Support Inquiries Resolved

90%+

Customer Satisfaction (NPS)

26%+

Increase in Sales Conversions

20%+

Uplift in LTV

Great Brands Trust Linc

linc-powered-retail-brands

Is It a Chatbot?

When is a chatbot not a chatbot? When it solves problems.

Linc’s digital workforce was built to not only answer questions, but truly resolve customer inquiries. Your customers can find the perfect gift for a friend, or process a return, or check their order status all in one conversation without ever having to talk to a human agent. And they can have this experience across any channel they choose, whether it’s chat, email, messaging, or voice.

Meet Your Digital Workforce

Linc-powered Digital Workers delight your customers with real-time resolution and a personalized interaction experience. To your agents, they are both effective first responders offloading tedious support issues, and effective collaborators that pass on context and recommendations during a hand-off.

Post Purchase Order Support

Offer order support to your customers that goes beyond WISMO and encompasses shipment tracking, self-service landing pages, automated chat, and notifications.

Consultative Selling

Enable your customers to easily find what they want, where they want, when they want, through the channel of their choice by eliminating barriers during the crucial research-before-you-buy stage.

Buying Assistance

Save the sale and answer crucial buying support questions from your customers. Provide a seamless hand-off to a live or offline agent when necessary, so you’ll never miss an opportunity to help your customers.

Customer Retention

Turn an impulse buyer into a lifetime customer by engaging them with personalized information and opportunities to retain their business.

Empower Your Customer Support Teams

Linc Digital Workers act as your First Responders to the most common digital retail use cases and provide a seamless hand-off to your agents so they can focus on the issues and inquiries only they can resolve.

pure formulas automates customer inquiries with lic cx platform

Resolve 85%+ of common inquiries

pure formulas automates customer inquiries with lic cx platform

Hand-off support cases to live agents with full context

pure formulas automates customer inquiries with lic cx platform

Intent-based hand-offs to the correct teams

pure formulas automates customer inquiries with lic cx platform

Integrated with all industry-leading customer support platforms

why linc cx automation solutions

Why Linc?

Industry leading resolution rate and conversational experience at a fraction of the time and resource cost.

pure formulas automates customer inquiries with lic cx platform
Purpose-built for retail, with on-platform eCommerce knowledge graphs, configurable service engines and extensive out-of-the-box integrations
pure formulas automates customer inquiries with lic cx platform
Resolve over 85% customer inquiries automatically within weeks, not months
pure formulas automates customer inquiries with lic cx platform
Rapid go-to-market via AI-powered dialog generation vs.high-lift dialog flow design and development
pure formulas automates customer inquiries with lic cx platform
Global brand ready, with support of over 100 languages, and support for localized services, data feeds, and agent teams
pure formulas automates customer inquiries with lic cx platform
Enterprise grade security, reliability and privacy compliance
pure formulas automates customer inquiries with lic cx platform
Highly personal conversations by keeping track of, and inferring, context

Discover What Linc Can Do For Your Business

Ready to Get Started?

Schedule a call with one of our customer experience automation experts to start building your conversational AI roadmap

schedule demo linc cx solutions

Audit Your Current Customer Experience Solutions

schedule demo linc cx solutions
Learn How You Can Automate 85%+ of Customer Support Inquiries
schedule demo linc cx solutions

See How Much You Can Save in Customer Support Overhead Costs Through Automation

schedule demo linc cx solutions
Develop a Clear Automation Path Unique to Your Brand and Customer Support Requirements
schedule demo linc cx solutions

See Linc Digital Workers Solving Complex Customer Support Inquiries