The Customer Experiences They Want: The Data You Need
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Crafting Your CX Automation Roadmap for Optimal Engagement
Fang Cheng CEO, Founder of Linc shows how to take a pragmatic approach to crafting your customer experience roadmap…
How to Build an Automation First CX Strategy
We believe automation holds the key to differentiating those brands that are truly serious about customer experience (CX) from those that just talk the talk.
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The 2020 Retailers Guide to Holiday Planning
This year, retailers have certainly taken some major hits. The ones that will successfully navigate these turbulent time are those Retailers that have prioritized their customer experience (CX) and have made it their goal to deeply understand their customers.
State of the Industry Post Covid-19: CX Automation
Covid-19 has drastically altered how retailers connect and engage with their customers.
Poor communication and lack of efforts to win customer loyalty at every opportunity will be a death knell for certain brands.
Why Your Brand Should Embrace Bespoke Customer Service
When we talk about Bespoke Customer Experience, we’re talking about creating experiences that are uniquely tailored to the expectations of a given customer and that leverage the specific benefits of each engagement channel to deliver those interactions.