Insights and Strategies to Enhance the Customer Experience.
Customer Experience Insights
Stay Updated on the Latest Trends in Customer Experience Automation and Conversational AI Powered Customer Service
2021 Holiday Retail Trends That Will Save Your Customer Experience
Is Your Retail Brand Ready For the 2021 Holiday Shopping Season? With the 2021 holiday shopping season well ... read more
Top Ten Use Cases for AI ChatBot Automation in eCommerce
Learn the Top Ten Use Cases For AI Chatbots in Your e-Commerce Automation Strategy It’s time to ... read more
How to Build a CX Automation First Strategy
Is Your Retail Brand Ready to Go CX Automation First? Customer Experience-CX Automation holds the key to ... read more
Customer Experience Platforms Vs. Conversational AI Platforms
What is the Difference Between a Customer Experience (CX) Platform and a Conversational AI Platform? In this article ... read more
Effects of the Covid-19 Pandemic on Retail (CX)
Retailers That Survived 2020 Without an Adequate CX Automation Solution Will Need to Act Fast in a Post Covid-19 2021 The ... read more
The Components of a Robust AI Customer Support Solution for 2021
How Does Your AI Customer Support Solution Stack Up in 2021? In this article we're deep diving into the ... read more
5 Features to Look For in a Customer Experience Platform
Understanding the 5 Most Critical Features of a Customer Experience Platform and What They Mean Quick Navigation: ... read more
Are You Getting a 360 Degree View of Your Customer?
What is a 360-Degree Customer View? "A 360-degree customer view often called a single customer view is an ... read more
Retailers Keep Up With Shopper Expectations With Omnichannel Fulfillment
Nearly everything about the retail shopping experience has changed since the pandemic. One of the biggest ... read more
4 Ways Customers and Retailers Win Big With Live Chat
Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close the ... read more
4 Planning Mistakes Retailers Must Avoid This Holiday Season
Just as Important as Taking the Right Steps This Holiday Season is Avoiding the Wrong Ones. In such a unique year, the ... read more
Customer Experience Offerings Essential for Apparel Brands in 2020
Deliver an Incredible Customer Experience that Includes Offerings to Increase Brand Loyalty As apparel brands close out ... read more
The Future of AI Powered Customer Service
Customer Service Automation Through Conversational AI Has Become More Crucial Than Ever Before COVID-19 has upended the ... read more
How To Choose a Customer Experience (CX) Platform
With Many Emerging Technologies Available, How Do You Choose which Customer Experience (CX) Platform is Right for ... read more
How Luxury Brands Can Deliver 1:1 Customer Experiences at Scale
Luxury brands are moving with the times at last. But in the rush to appeal to a new generation of buyers, it’s essential to ... read more
Retailers Can Thrive Post Covid-19 With CX Automation
There is No Segment of the Retail Industry That Remains Untouched by COVID-19. CX Automation is a Necessity for Retailers ... read more
The New Normal: Building Brand Loyalty and Trust Long-Term
Even when businesses reopen fully and shoppers are able to browse the aisles once again, the need for online customer ... read more
Differentiate the Beauty Customer Experience To Build Lasting Loyalty
Customer Experience (CX) Is a Vital Component of Building Lasting Brand Loyalty in Competitive Online Retail ... read more
Go Beyond Live Chat to Stimulate Buying as Restrictions Ease
As difficult as it’s been for retailers to pivot to online-only sales and limited fulfillment options, they may face an ... read more
Ease the Pressure of Crisis Response
With shelter-in-place orders still in effect across much of the U.S. and around the globe, retailers are in crisis ... read more
Prioritize Customer Service Automation to Navigate the Recovery
One-to-One Customer Care is Critical Not Just in a Crisis, but for Rebuilding Sales and Earning Long-Term Loyalty As ... read more
Stimulate Buying When We Start Coming Out Of This
When we start coming out of this, consumer uncertainty is going to lead many brands to need to find ways to alleviate stress ... read more
Be More Responsive and Protect Your Brand In These Trying Times
Your business is no doubt going through trying times. Whether YouTube needed to reduce your call center staff thus ... read more
Advantages of Bespoke Customer Service for Retail Brands
Learn How Your Brand Can Deliver Stellar Shopping Experiences With Bespoke Customer Service Excerpt from e-book: "Why ... read more
2020 Trends in Customer Experience – Both Free and Fast Matter
In addition to responding instantly to customer service inquiries, brands are expected to fulfill orders more quickly than ... read more
2020 Trends in Customer Experience- Two-Way Conversations Flourish
The Internet has not only increased the importance of customer service as a differentiator; it’s changed altogether the way ... read more
2019 Conversational AI Recap
Conversational commerce is on the rise, and 2019 saw key developments laying the groundwork for one-to-one customer ... read more
Conversational Commerce Demo: Voice Assistant Return & Re-order
https://vimeo.com/276075465 Branded Conversational Commerce Demonstration With Linc AI Voice Assistance ... read more
2020 Trends in Customer Experience: Two-Way Conversations Flourish
The Internet has not only increased the importance of customer service as a differentiator; it’s changed altogether the way ... read more
2020 CX Trends: AI Customer Service is the Secret Sauce
Over nearly three decades, Internet shopping has ushered in many changes to the retail landscape -- one of which is that a ... read more
Omnichannel Transitions for Stellar Customer Experience | 2019
Stellar holiday customer experience now requires that merchants orchestrate offerings across multiple boundaries. Not only ... read more
Your Data Won’t Get Results Without Context
As featured in Forbes In our digital world, customer centricity, the customer experience and personalization separate the ... read more
Best Practices for Setting up a Referral Marketing Program
Guest Post from our Partners at Talkable People naturally trust other people. For example, imagine your friend sends you ... read more
Automated Shopper Assistance: What It Is and What It Means for Retailers
What is Automated Shopper Assistance and What Does it Mean For You as a Retailer? Simply put, automated shopper ... read more
Multi-Channel Customer Journeys Are The New Reality
The linear customer journey a straight line from research to engagement to purchase where everything hinges on conversion ... read more
Best Practices for Increasing Shopper Opt-In Rates
Shopper opt-ins are the secret sauce to marketing your products and services to your future and current customers. With ... read more
Best Practices for Customer Engagement at Every Touchpoint
Crafting an experience that will keep customers coming back makes business sense. The cost of replacing a lost customer ... read more
New Feature Alert: Content Inspiration Botlet
We have all heard the mantra “content is king,” but are brands truly utilizing this and taking advantage of all the ... read more
6 Costly Misunderstandings about Chatbots and Amazon Alexa
Retailers are facing a raft of challenges this quarter. Amazon capturing more than half of total online retail growth, ... read more
2019 Omni-Channel Tech Journey
“Hey Google, how do I perfect an omnichannel journey?” “Sorry, I don’t know how to help with that yet.” Ok, so it’s ... read more
4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy
As featured in Destination CRM The era of noreply@brand.com is over and the time for automated, conversational ... read more
Customer Experience as the New Competitive Battleground
Buying and selling online began in earnest in the ‘90s. In 1995, the year Amazon and eBay both started, the internet existed ... read more
Conversational Commerce is the Future and the Present
Chris Messina, who helped to popularize the term and is the Developer Experience Lead at Uber, declared “2016 will be the ... read more
Using Enriched Data to Enhance Automation, Marketing, eCommerce and Operations Programs
As the customer’s preferences and means of communication change, so does the amount data and tracking we have about ... read more
New Feature Alert: Product Inspiration Botlet
As consumers want more and more 1:1 communication with brands, a large strain takes hold on your customer service teams and ... read more
The Evolution of Customer Care Automation
Since the first checkouts appeared online more than 20 years ago, the best-in-class standards in customer experience have ... read more
How to Make a ChatBot Smarter
Chat Bot Intelligence - Current State A simple chat bot can answer simple queries about - “How is the weather?”, “How are ... read more
New Feature: Automated Web Chat and How It Will Change Customer Engagement Benchmarks
Your brand image depends on the customer service you provide. A once-unsatisfied customer is unlikely to visit your site ... read more
New Feature: Organic Marketing Opt-In
As brands are quickly learning, today’s customer wants to interact on the channel they want to use and at the time they ... read more
Explore Linc’s CX Automation Solutions
Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.
Order Support
__
Consultative Selling
__
Buying Assistance
__
