Insights and Strategies to Enhance the Customer Experience.

Customer Experience Insights

Stay Updated on the Latest Trends in Customer Experience Automation and Conversational AI Powered Customer Service

2021 Holiday Retail Trends That Will Save Your Customer Experience

2021 Holiday Retail Trends That Will Save Your Customer Experience

Is Your Retail Brand Ready For the 2021 Holiday Shopping Season?   With the 2021 holiday shopping season well ... read more

Top Ten Use Cases for AI ChatBot Automation in eCommerce

Top Ten Use Cases for AI ChatBot Automation in eCommerce

Learn the Top Ten Use Cases For AI Chatbots in Your e-Commerce Automation Strategy     It’s time to ... read more

How to Build a CX Automation First Strategy

How to Build a CX Automation First Strategy

  Is Your Retail Brand Ready to Go CX Automation First?   Customer Experience-CX Automation holds the key to ... read more

Customer Experience Platforms Vs. Conversational AI Platforms

Customer Experience Platforms Vs. Conversational AI Platforms

What is the Difference Between a Customer Experience (CX) Platform and a Conversational AI Platform? In this article ... read more

Effects of the Covid-19 Pandemic on Retail (CX)

Effects of the Covid-19 Pandemic on Retail (CX)

Retailers That Survived 2020 Without an Adequate CX Automation Solution Will Need to Act Fast in a Post Covid-19 2021 The ... read more

The Components of a Robust AI Customer Support Solution for 2021

The Components of a Robust AI Customer Support Solution for 2021

  How Does Your AI Customer Support Solution Stack Up in 2021? In this article we're deep diving into the ... read more

5 Features to Look For in a Customer Experience Platform

5 Features to Look For in a Customer Experience Platform

Understanding the 5 Most Critical Features of a Customer Experience Platform and What They Mean Quick Navigation: ... read more

Are You Getting a 360 Degree View of Your Customer?

Are You Getting a 360 Degree View of Your Customer?

  What is a 360-Degree Customer View? "A 360-degree customer view often called a single customer view is an ... read more

Retailers Keep Up With Shopper Expectations With Omnichannel Fulfillment

Retailers Keep Up With Shopper Expectations With Omnichannel Fulfillment

  Nearly everything about the retail shopping experience has changed since the pandemic. One of the biggest ... read more

4 Ways Customers and Retailers Win Big With Live Chat

4 Ways Customers and Retailers Win Big With Live Chat

Retailers are Suffering From Long Wait Times and Decreased Sales During the Pandemic. Using Live Chat Can Help Close the ... read more

4 Planning Mistakes Retailers Must Avoid This Holiday Season

4 Planning Mistakes Retailers Must Avoid This Holiday Season

Just as Important as Taking the Right Steps This Holiday Season is Avoiding the Wrong Ones. In such a unique year, the ... read more

Customer Experience Offerings Essential for Apparel Brands in 2020

Customer Experience Offerings Essential for Apparel Brands in 2020

Deliver an Incredible Customer Experience that Includes Offerings to Increase Brand Loyalty As apparel brands close out ... read more

The Future of AI Powered Customer Service

The Future of AI Powered Customer Service

Customer Service Automation Through Conversational AI Has Become More Crucial Than Ever Before COVID-19 has upended the ... read more

How To Choose a Customer Experience (CX) Platform

How To Choose a Customer Experience (CX) Platform

With Many Emerging Technologies Available, How Do You Choose which Customer Experience (CX) Platform is Right for ... read more

How Luxury Brands Can Deliver 1:1 Customer Experiences at Scale

How Luxury Brands Can Deliver 1:1 Customer Experiences at Scale

Luxury brands are moving with the times at last. But in the rush to appeal to a new generation of buyers, it’s essential to ... read more

Retailers Can Thrive Post Covid-19 With CX Automation

Retailers Can Thrive Post Covid-19 With CX Automation

There is No Segment of the Retail Industry That Remains Untouched by COVID-19. CX Automation is a Necessity for Retailers ... read more

The New Normal: Building Brand Loyalty and Trust Long-Term

The New Normal: Building Brand Loyalty and Trust Long-Term

Even when businesses reopen fully and shoppers are able to browse the aisles once again, the need for online customer ... read more

Differentiate the Beauty Customer Experience To Build Lasting Loyalty

Differentiate the Beauty Customer Experience To Build Lasting Loyalty

Customer Experience (CX) Is a Vital Component of Building Lasting Brand Loyalty in Competitive Online Retail ... read more

Go Beyond Live Chat to Stimulate Buying as Restrictions Ease

Go Beyond Live Chat to Stimulate Buying as Restrictions Ease

As difficult as it’s been for retailers to pivot to online-only sales and limited fulfillment options, they may face an ... read more

Ease the Pressure of Crisis Response

Ease the Pressure of Crisis Response

With shelter-in-place orders still in effect across much of the U.S. and around the globe, retailers are in crisis ... read more

Prioritize Customer Service Automation to Navigate the Recovery

Prioritize Customer Service Automation to Navigate the Recovery

One-to-One Customer Care is Critical Not Just in a Crisis, but for Rebuilding Sales and Earning Long-Term Loyalty As ... read more

Stimulate Buying When We Start Coming Out Of This

Stimulate Buying When We Start Coming Out Of This

When we start coming out of this, consumer uncertainty is going to lead many brands to need to find ways to alleviate stress ... read more

Be More Responsive and Protect Your Brand In These Trying Times

Be More Responsive and Protect Your Brand In These Trying Times

Your business is no doubt going through trying times. Whether YouTube needed to reduce your call center staff thus ... read more

Advantages of Bespoke Customer Service for Retail Brands

Advantages of Bespoke Customer Service for Retail Brands

Learn How Your Brand Can Deliver Stellar Shopping Experiences With Bespoke Customer Service Excerpt from e-book: "Why ... read more

2020 Trends in Customer Experience – Both Free and Fast Matter

2020 Trends in Customer Experience – Both Free and Fast Matter

In addition to responding instantly to customer service inquiries, brands are expected to fulfill orders more quickly than ... read more

2020 Trends in Customer Experience- Two-Way Conversations Flourish

2020 Trends in Customer Experience- Two-Way Conversations Flourish

The Internet has not only increased the importance of customer service as a differentiator; it’s changed altogether the way ... read more

2019 Conversational AI Recap

2019 Conversational AI Recap

Conversational commerce is on the rise, and 2019 saw key developments laying the groundwork for one-to-one customer ... read more

Conversational Commerce Demo: Voice Assistant Return & Re-order

Conversational Commerce Demo: Voice Assistant Return & Re-order

https://vimeo.com/276075465   Branded Conversational Commerce Demonstration With Linc AI Voice Assistance ... read more

2020 Trends in Customer Experience: Two-Way Conversations Flourish

2020 Trends in Customer Experience: Two-Way Conversations Flourish

The Internet has not only increased the importance of customer service as a differentiator; it’s changed altogether the way ... read more

2020 CX Trends: AI Customer Service is the Secret Sauce

2020 CX Trends: AI Customer Service is the Secret Sauce

Over nearly three decades, Internet shopping has ushered in many changes to the retail landscape -- one of which is that a ... read more

Omnichannel Transitions for Stellar Customer Experience | 2019

Omnichannel Transitions for Stellar Customer Experience | 2019

Stellar holiday customer experience now requires that merchants orchestrate offerings across multiple boundaries. Not only ... read more

Your Data Won’t Get Results Without Context

Your Data Won’t Get Results Without Context

As featured in Forbes In our digital world, customer centricity, the customer experience and personalization separate the ... read more

Best Practices for Setting up a Referral Marketing Program

Best Practices for Setting up a Referral Marketing Program

Guest Post from our Partners at Talkable People naturally trust other people. For example, imagine your friend sends you ... read more

Automated Shopper Assistance: What It Is and What It Means for Retailers

Automated Shopper Assistance: What It Is and What It Means for Retailers

What is Automated Shopper Assistance and What Does it Mean For You as a Retailer? Simply put, automated shopper ... read more

Multi-Channel Customer Journeys Are The New Reality

Multi-Channel Customer Journeys Are The New Reality

The linear customer journey a straight line from research to engagement to purchase where everything hinges on conversion ... read more

Best Practices for Increasing Shopper Opt-In Rates

Best Practices for Increasing Shopper Opt-In Rates

Shopper opt-ins are the secret sauce to marketing your products and services to your future and current customers. With ... read more

Best Practices for Customer Engagement at Every Touchpoint

Best Practices for Customer Engagement at Every Touchpoint

Crafting an experience that will keep customers coming back makes business sense. The cost of replacing a lost customer ... read more

New Feature Alert: Content Inspiration Botlet

New Feature Alert: Content Inspiration Botlet

We have all heard the mantra “content is king,” but are brands truly utilizing this and taking advantage of all the ... read more

6 Costly Misunderstandings about Chatbots and Amazon Alexa

6 Costly Misunderstandings about Chatbots and Amazon Alexa

Retailers are facing a raft of challenges this quarter. Amazon capturing more than half of total online retail growth, ... read more

2019 Omni-Channel Tech Journey

2019 Omni-Channel Tech Journey

“Hey Google, how do I perfect an omnichannel journey?” “Sorry, I don’t know how to help with that yet.” Ok, so it’s ... read more

4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy

4 Steps for Integrating Customer Care Automation Into Your Marketing Strategy

As featured in Destination CRM The era of noreply@brand.com is over and the time for automated, conversational ... read more

Customer Experience as the New Competitive Battleground

Customer Experience as the New Competitive Battleground

Buying and selling online began in earnest in the ‘90s. In 1995, the year Amazon and eBay both started, the internet existed ... read more

Conversational Commerce is the Future and the Present

Conversational Commerce is the Future and the Present

Chris Messina, who helped to popularize the term and is the Developer Experience Lead at Uber, declared “2016 will be the ... read more

Using Enriched Data to Enhance Automation, Marketing, eCommerce and Operations Programs

Using Enriched Data to Enhance Automation, Marketing, eCommerce and Operations Programs

As the customer’s preferences and means of communication change, so does the amount data and tracking we have about ... read more

New Feature Alert: Product Inspiration Botlet

New Feature Alert: Product Inspiration Botlet

As consumers want more and more 1:1 communication with brands, a large strain takes hold on your customer service teams and ... read more

The Evolution of Customer Care Automation

The Evolution of Customer Care Automation

Since the first checkouts appeared online more than 20 years ago, the best-in-class standards in customer experience have ... read more

How to Make a ChatBot Smarter

How to Make a ChatBot Smarter

Chat Bot Intelligence - Current State A simple chat bot can answer simple queries about - “How is the weather?”, “How are ... read more

New Feature: Automated Web Chat and How It Will Change Customer Engagement Benchmarks

New Feature: Automated Web Chat and How It Will Change Customer Engagement Benchmarks

Your brand image depends on the customer service you provide. A once-unsatisfied customer is unlikely to visit your site ... read more

New Feature: Organic Marketing Opt-In

New Feature: Organic Marketing Opt-In

As brands are quickly learning, today’s customer wants to interact on the channel they want to use and at the time they ... read more

Explore Linc’s CX Automation Solutions

Linc’s extensive integration with leading eCommerce platforms, ESPs, shipping carriers and customer support platforms used by enterprise brands allows us to deliver proactive updates and highly accurate order tracking from the moment a purchase is made. Your customers will benefit from immediate insight to where their order is and when they can expect it from the moment their order is processed.