Buying Assistance.

Automated Buying Assistance For Seamless Purchasing

Deliver a seamless purchase experience to allows have satisfied customers across all messaging channels.

Increase customer loyalty and ensure that your customers buy from your brand first.

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25% Customer Service Cost Reduction

Using Linc AI Customer Assistance Platform

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85% Automation of All Common Inquiries

Respond to customer inquiries on the channels they use most. 

Buy Online Pick Up In Store-BOPIS

As today’s savvy consumer becomes more demanding for the personalized customer experience, one thing is clear:

“Buy Online Pick-Up in Store” 

BOPIS is here to stay.

Customers are looking for a shopping experience that is convenient, but also saves them time and money.

Linc conversational AI platform helps retailers master BOPIS with automated assistance that provides a holistic customer experience across all channels.

 

Shopping Cart Assistance

Never lose a customer due to question about their shopping cart.  Reduce abandoned cart friction by automating your FAQ’s, shipping information, product information and much more.

Linc’s Conversational AI platform automates over 85% of common customer inquiries across all channels, increasing customer satisfaction while reducing customer service costs.

Shopping Cart Assistance

Never lose a customer due to question about their shopping cart.  Reduce abandoned cart friction by automating your FAQ’s, shipping information, product information and much more.

Linc’s Conversational AI platform automates over 85% of common customer inquiries across all channels, increasing customer satisfaction while reducing customer service costs.

Store Locator

As today’s savvy consumer becomes more demanding for the personalized customer experience, one thing is clear-  buy online, pick-up in store (BOPIS) is here to stay.

Linc platform helps retailers master BOPIS with automated assistance that provides a holistic customer experience across all channels

Store Locator software helps businesses direct customers to the most appropriate retail location for customers’ geographic area.

Lamps Plus and Linc Global Leading Brands Use Linc Customer Assistance Software Solutions

“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc AI Platform enables us to enhance and automate our customer communications while reducing costs.”

Angela Hsu - LAMPS PLUS Inc

– Angela Hsu

Senior Vice President of Marketing and eCommerce Lamps Plus

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Lamps Plus Secured Opt-in Rate increase across SMS text and Facebook Messenger by 30%

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Improved customer experience – customers get convenience they want, Lamps Plus captures feedback

“Linc customer assistance platform has given Lamps Plus an advantage, and business results. To date, the initiative has been highly successful!”

Linc CX Automation Platform

From pre-purchase to post-purchase, Linc helps businesses increase customer engagement while reducing customer service support costs

Brand Awareness

Allow for easy access to your brand from search ads to google messenger, add to chat functionality can give your customers the quick information they need.

Post Purchase

Support order status, tracking and returns through a combination of Notification and self-service

Linc Conversational AI Software Solutions for Retailers

Consultative Buying

Provide your customers with the timely answers they need to easily find the right products and content  on any channel they prefer

Buying Assistance

Acquire new customers and provide current customers with all the information they need throughout the entire customer journey with Linc’s Full Suite

Customer Retention

From loyalty points to easy reorder, provide your customers with a complete omnichannel customer experience. 

CX Insights

Articles and guides on Conversational Commerce, the Customer Experience, Conversational AI, Ecommerce, Post Purchase Automation, Customer Retention Live Chat and more

Schedule a Demo

 

Schedule a call with one of our experts to start building your AI roadmap.