The evolution of automated customer care goes well beyond the post-purchase experience.
Automated customer service is more than just questions about order tracking, return information, and product details. Customers also have questions about finding what they are looking for and which products are right for them. Without automation, all of these questions add more work and time for your customer service reps, or the questions go unanswered and customers go elsewhere
At Linc, we are excited to announce that the Linc-powered branded “assistant” is gaining new skills with the release of the new consultative buying botlet, across channels including messenger, web chat and voice, allowing customers to get instant access to all the product answers they might need.
This means customers can now search for the type of product they want as well as narrow down their search criteria by preference, size, color, shape, etc. Never lose another shopper to a competitor because your customer can’t get the information they need in a timely manner.
We’re excited to launch this, as it means brands will be able to provide their customers with a 1:1 conversational experience and turn one-time shoppers into lifetime buyers. If you’d like to discuss adding capabilities to your automated assistant, or deploying an automated assistant across channels, then please get in touch with us today, and we’ll set up a time to get into the details.