Customer Care Automation – at Scale
Linc delivers personalized automated service on the platforms shoppers use every day, independently resolving over 60% of inquiries
The moment your shopper checks out on your website is the best time to engage them, get their opt-in for new channels, and reassure them that they will have a great experience after shopping with you.
Linc provides the best enhanced emails, text notifications, my-account order history, self-serve guided returns and exchanges, order-history based product recommendations, targeted campaigns, and connects you to your shoppers on conventional digital channels like email and web, and rapidly-growing channels like Facebook Messenger and Amazon Alexa.
Personalized and Scalable Tracking
Self-Serve Returns and Exchanges
Conversational Commerce Channels
Platform architecture that connects you to your shoppers
Linc was built from the ground-up to leverage the data you already have, and combine it with the best in commerce-specific AI, to serve your shoppers with personalized service and resolution in real-time.
Data is the foundation of the services offered to shoppers. Linc makes it easy to integrate the data that’s needed, from the platforms you already have, using pre-built integrations.
Single Customer Profile
Linc structures disparate data into a single customer profile in order to leverage what you already have. This includes customer details, customer preferences, order details, tracking numbers and product inventory details.
The brains of the platform, Cortex combines commerce-trained AI and natural language understanding with machine learning to match real time shopper requests with the data that is stored, to create insights and take action to resolve shopper inquiries.
These do the heavy-lifting on behalf of your teams, and give the shopper what they want. This includes tracking status mapping, a returns and exchanges processor, a product recommendation algorithm and a re-ordering engine.
With great knowledge and skills comes great responsibility. Cortex controls the response to the shopper, but needs assistance in order to interact with shoppers across different channels. Messages are carefully crafted to provide exactly what the shopper wants.
Platforms and Channels
Linc is continually evolving the platforms and channels that connect brand to shopper. Every one is slightly different and presents unique opportunities to deliver an exceptional experience and resolution.
Giving you a stronger relationship with your shoppers
Built for your tech stack
Linc is built to work with the most-used ecommerce platfoms, order management systems, product inventory feeds, email service providers, logistics and 3PL solutions and carriers, social management platforms, helpdesk platforms and your existing checkout and operational emails.