Linc is Customer Care:
Leverage Linc's commerce trained AI to automatically resolve over 60% of inquiries, and provide powerful self-serve features for your shoppers.
Self-Serve Returns and Exchanges
Conversational Commerce Channels
Platform architecture that connects you to your shoppers
Linc was built from the ground-up to leverage the data you already have, and combine it with the best in commerce-specific AI, to serve your shoppers with personalized service and resolution in real-time.
Data is the foundation of the services offered to shoppers. Linc makes it easy to integrate the data that’s needed, from the platforms you already have, using pre-built integrations.
Single Customer Profile
Linc structures disparate data into a single customer profile in order to leverage what you already have. This includes customer details, customer preferences, order details, tracking numbers and product inventory details.
The brains of the platform, Cortex combines commerce-trained AI and natural language understanding with machine learning to match real time shopper requests with the data that is stored, to create insights and take action to resolve shopper inquiries.
These do the heavy-lifting on behalf of your teams, and give the shopper what they want. This includes tracking status mapping, a returns and exchanges processor, a product recommendation algorithm and a re-ordering engine.
With great knowledge and skills comes great responsibility. Cortex controls the response to the shopper, but needs assistance in order to interact with shoppers across different channels. Messages are carefully crafted to provide exactly what the shopper wants.
Platforms and Channels
Linc is continually evolving the platforms and channels that connect brand to shopper. Every one is slightly different and presents unique opportunities to deliver an exceptional experience and resolution.
Giving you a stronger relationship with your shoppers
Analytics & Reporting
We offer robust analytics reporting mechanisms to delight all stakeholders in your business
with ease of accessing and leveraging analytics and insights produced on Linc’s platform.
Automatically generated reports can be scheduled to push reports to designated stakeholders via email or FTP.
Your account manager will schedule quarterly business review meetings, where we present business impact metrics and discuss strategic topics of your interest.
(Coming Soon) Starting this fall, we will offer a Slack Bot so you can get quick answers 24/7, and provide you with on-demand real-time assistance for metrics and assessing customer information.
The Linc Return Dashboard gives operational stakeholders the ability to view inbound return items or setup return overrides.
Built for your tech stack
Linc is built to work with the most-used ecommerce platfoms, order management systems, product inventory feeds, email service providers, logistics and 3PL solutions and carriers, social management platforms, helpdesk platforms and your existing checkout and operational emails.