The most advanced ecommerce
The most advanced ecommerce
Customer Care Automation platform
Built to serve, engage and sell.
Linc Customer Care Automation combines data, commerce workflows and distributed AI to create an automated branded assistant that can serve, engage and sell to your customers across the channels they use every day.
The most automation coverage and value out of the box.
Linc’s customer care automation solves 70% of inquiries with pre-built automated services, and creates new revenue with contextual product recommendations and campaigns.
The most automation coverage and value out of the box.
Linc’s customer care automation solves 70% of inquiries with pre-built automated services, and creates new revenue with contextual product recommendations and campaigns.
The richest on-platform data and contextual understanding of the customer.
Linc’s platform builds a complete understanding of the customer using an on-platform unified customer profile with over 200 datapoints, to automate complex business logic that requires real-time decisions.
The richest on-platform data and contextual understanding of the customer.
Linc’s platform builds a complete understanding of the customer using an on-platform unified customer profile with over 200 datapoints, to automate complex business logic that requires real-time decisions.
Add unlimited services easily with Linc’s modular architecture
Linc’s platform uses a unique Botlet architecture to make implementation fast, deployment of additional capabilities easy, and the opportunities to create additional services without boundaries.
Each service is built in a single-purpose Botlet, using the platform’s foundations of a Master Bot, commerce-specialized AI and NLU, commerce workflows, service adaptors and unified data profile.
Add unlimited services easily with Linc’s modular architecture
Linc’s platform uses a unique Botlet architecture to make implementation fast, deployment of additional capabilities easy, and the opportunities to create additional services without boundaries.
Each service is built in a single-purpose Botlet, using the platform’s foundations of a Master Bot, commerce-specialized AI and NLU, commerce workflows, service adaptors and unified data profile.
Powerful pre-built integrations eliminate complex projects
Linc’s platform comes with pre-built integrations that work with the systems you already use.
These are used to create a complete, unified customer profile, to make automation more personal, and more capable. Additionally, existing systems are connected to, ensuring the customer has a seamless experience.
Powerful pre-built integrations eliminate complex projects
Linc’s platform comes with pre-built integrations that work with the systems you already use.
These are used to create a complete, unified customer profile, to make automation more personal, and more capable. Additionally, existing systems are connected to, ensuring the customer has a seamless experience.
Linc makes everyday services more convenient and engaging
Using Linc’s pre-built services and platform extensibility, brands deliver a broad variety of seamless services and experiences across channels.
Linc makes everyday services more convenient and engaging
Using Linc’s pre-built services and platform extensibility, brands deliver a broad variety of seamless services and experiences across channels.
Learn more about the platform
“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”
– Angela Hsu / Senior Vice President, Internet Business & Marketing, Lamps Plus
“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”
– Angela Hsu / Senior Vice President, Internet Business & Marketing, Lamps Plus