The most advanced ecommerce
Customer Care Automation platform

The most advanced ecommerce
Customer Care Automation platform

Built to serve, engage and sell.

Linc Customer Care Automation combines data, commerce workflows and distributed AI to create an automated branded assistant that can serve, engage and sell to your customers across the channels they use every day.

The most automation coverage and value out of the box.

Linc’s customer care automation solves 70% of inquiries with pre-built automated services, and creates new revenue with contextual product recommendations and campaigns.

Learn more about pre-built services

The most automation coverage and value out of the box.

Linc’s customer care automation solves 70% of inquiries with pre-built automated services, and creates new revenue with contextual product recommendations and campaigns.

Learn more about pre-built services

The richest on-platform data and contextual understanding of the customer.

Linc’s platform builds a complete understanding of the customer using an on-platform unified customer profile with over 200 datapoints, to automate complex business logic that requires real-time decisions.

The richest on-platform data and contextual understanding of the customer.

Linc’s platform builds a complete understanding of the customer using an on-platform unified customer profile with over 200 datapoints, to automate complex business logic that requires real-time decisions.

Add unlimited services easily with Linc’s modular architecture

Linc’s platform uses a unique Botlet architecture to make implementation fast, deployment of additional capabilities easy, and the opportunities to create additional services without boundaries.

Each service is built in a single-purpose Botlet, using the platform’s foundations of a Master Bot, commerce-specialized AI and NLU, commerce workflows, service adaptors and unified data profile.

Learn more about the platform’s extensibility

Add unlimited services easily with Linc’s modular architecture

Linc’s platform uses a unique Botlet architecture to make implementation fast, deployment of additional capabilities easy, and the opportunities to create additional services without boundaries.

Each service is built in a single-purpose Botlet, using the platform’s foundations of a Master Bot, commerce-specialized AI and NLU, commerce workflows, service adaptors and unified data profile.

Learn more about the platform’s extensibility

Powerful pre-built integrations eliminate complex projects

Linc’s platform comes with pre-built integrations that work with the systems you already use.

These are used to create a complete, unified customer profile, to make automation more personal, and more capable. Additionally, existing systems are connected to, ensuring the customer has a seamless experience.

Learn more about Integrations

Powerful pre-built integrations eliminate complex projects

Linc’s platform comes with pre-built integrations that work with the systems you already use.

These are used to create a complete, unified customer profile, to make automation more personal, and more capable. Additionally, existing systems are connected to, ensuring the customer has a seamless experience.

Learn more about Integrations

Linc makes everyday services more convenient and engaging

Using Linc’s pre-built services and platform extensibility, brands deliver a broad variety of seamless services and experiences across channels.

Linc makes everyday services more convenient and engaging

Using Linc’s pre-built services and platform extensibility, brands deliver a broad variety of seamless services and experiences across channels.

Learn more about the platform

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Pre-Built Services

Solve 70% of customer inquiries and drive new revenue

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Extensibility

Make unique services and expertise more accessible and convenient

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Pre-Built Services

Solve 70% of customer inquiries and drive new revenue

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Extensibility

Make unique services and expertise more accessible and convenient

“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”
– Angela Hsu / Senior Vice President, Internet Business & Marketing, Lamps Plus
Angela_Hsu_Lamps_Plus
“When customers place an order, they expect real-time updates and answers via new communication methods including Facebook Messenger, Amazon Alexa or Google Assistant. Linc’s AI platform enables us to enhance and automate our customer communications while reducing costs.”
– Angela Hsu / Senior Vice President, Internet Business & Marketing, Lamps Plus
Angela_Hsu_Lamps_Plus

Book a meeting to discuss Linc’s Customer Care Automation solutions