Thought Leadership Keynotes and Panels

Video: Superboy 2019 - Monetization Strategies
Panel: Superbot 2019- Monetization Strategies

Join Linc’s CEO, Fang Cheng, to learn how you can monetize commerce chatbots

Panel: CES Video YouTube - Thumbnail Image
Panel: CES – The Customer Experiences They Want, The Data You Need 

Join Forrester, Facebook and Linc
CEO Fang Cheng to dive into
differentiating in customer experience

2018 New York Fashion Tech Lab
2018 New York
Fashion Tech Lab

Keynote delivered by
Linc CEO Fang Cheng

2018 Shoptalk - Venetian Las Vegas - Linc and TechStyle
Live at ShopTalk with Techstyle Fashion Group

Using the Botlet Framework for Automated Membership Service

Live at Shop.Org 17 with Techstyle Fashion Group - Linc Global
Live at Shop.Org with Techstyle Fashion Group

Automating Over 70% of Customer Care

Customer Case Studies

Pure Formulas Press Release

Learn how PureFormulas leveraged Linc’s customer assistance platform to meet their shoppers on the channels they use most and deliver a customer experience that drives brand loyalty.

Learn more about PureFormula’s Success Story
The Ridge Case Study

Learn how The Ridge leveraged Linc’s customer assistance platform to provide customers with a cohesive experience across the entire buying journey to drive brand loyalty and engagement.

Learn more about The Ridge’s Success Story
PacSun Website Image (2)

PacSun increased opt-in rates across SMS text to 33% while increasing engagement and the customer experience.

Learn more about PacSun’s Success Story

Using a Messenger chatbot to automate 92% of customer care has reduced costs, and boosted customer experience for and

Learn more about TechStyle Fashion Group’s Success Story

Lamps Plus increased opt-in rates across SMS text and Facebook Messenger to almost 30% while increasing engagement and the customer experience.

Learn more about Lamps Plus’ Success Story
Pura Vida Bracelets – Linc Customer Success Story

Pura Vida saw a 4x ROI using Linc’s platform, with a 25% opt-in rate, and an NPS result above 80 after going live with Linc’s platform powering automated service across channels.

Learn more about Pura Vida Bracelets’ Success Story

Busy customers are able to get quick updates in real-time via SMS or Messenger, check the latest on their order, and be notified about online and instore pickup orders using Linc’s platform.

Learn more about Carter’s | OshKosh’s Success Story


9 Part Conversational Commerce Learning Series - Linc

From notifications to conversations, service to revenue. Download 9 Ebooks that give you your inside track on conversational commerce, and how you can use these channels to blend service, merchandising and sales with customer care automation. Download here.


2020 Trends in Customer Experience

Download our eBook for the latest customer experience trends facing retailers and brands in 2020 and learn what investments and priorities you should make next year
Download here.

Retailers Guide to Live Chat

Retailers are increasingly leveraging webchat or live chat as a means of resolving customer queries or questions quickly. In this guide, discover how live chat can help you deliver a better customer experience.
Download here.

360-Degree Customer Experience - A Holiday Preparation Guide

With products and pricing becoming less valuable as brand differentiators, many sellers are positioning themselves as niche experts backed by stellar customer experience. In this guide, discover how you can do the same for the 2019 holiday season.
Download here.

Automated Shopper Assistance Solutions

This report looks at automated shopper assistance solutions for brands and retailers. Linc Global offers an automated shopper assistance solution that automates brand-to-shopper digital interactions and provides more engaging 1:1 communication.
Download here.

The Ecommerce Evolution to Customer Care Automation

The rules of customer engagement have changed. See how customer expectations and behavior have changed the market, and what executives are using to evolve, boost customer engagement and cement loyalty today. Download here.

The Definitive Guide to Conversational Commerce - Linc, Every Customer Engaged

Consumers are adopting chat and voice platforms faster than any channel before them, but the clear question is ‘What does this mean for retail?’ This Guide clearly lays out the channels, how they differ and what customers expect on each. Download here.

How AI Technology Will Transform Customer Engagement - Brand Garage Guide Cover

89% of customers will ditch a retailer if they have a bad experience– and they won’t come back. In partnership with BrandGarage, this study explores the increased value retailers are placing on AI to alleviate points of friction in their customer service and engagement strategy. Download here.

Press & Media

Read more about Linc Global in WWD, Retail Dive,, Total Retail and other publications here.

For all inquiries regarding interviews and additional information for analyst reports, or media reporting, please contact: