Linc Resource Library.

Guides, studies, and videos that will get you excited about the future of the customer experience.

Forrester Report: The State of Chat in Retail

Forrester Report: The State of Chat in Retail

Levi Strauss & Co. Case Study

Levi Strauss & Co. Case Study

How to Craft Your 2021 Conversational AI Roadmap

How to Craft Your 2021 Conversational AI Roadmap

Personalization Strategies That Create Seamless Customer Experiences

Personalization Strategies That Create Seamless Customer Experiences

How Brands Win Customers Through Individualized Experiences

How Brands Win Customers Through Individualized Experiences

Retailer Customer Experience Trends in 2021

Retailer Customer Experience Trends in 2021

The Definitive Guide: How to Scale the Customer Experience

The Definitive Guide: How to Scale the Customer Experience

A Retailers Guide: How to Create a 360 Degree Customer View

A Retailers Guide: How to Create a 360 Degree Customer View

Increase E-commerce Profitability With AI Chatbots and Voice Assistants

Increase E-commerce Profitability With AI Chatbots and Voice Assistants

CX Automation: Order Tracking vs Package Tracking (WISMO)

CX Automation: Order Tracking vs Package Tracking (WISMO)

The 2020 Retailers Guide to Holiday Planning: Post Covid-19

The 2020 Retailers Guide to Holiday Planning: Post Covid-19

Tracking and Return: Customer Experience Automation

Tracking and Return: Customer Experience Automation

State of the Industry Post Covid-19: CX Automation

State of the Industry Post Covid-19: CX Automation

Learn Why Your Brand Should Embrace Bespoke Customer Service

Learn Why Your Brand Should Embrace Bespoke Customer Service

Prioritize Customer Support to Navigate the Recovery

Prioritize Customer Support to Navigate the Recovery

Crafting Your CX Automation Roadmap for Optimal Engagement

Crafting Your CX Automation Roadmap for Optimal Engagement

Beyond Skin Deep: Building Lasting Loyalty With CX

Beyond Skin Deep: Building Lasting Loyalty With CX

How to Build An Automation First Strategy

How to Build An Automation First Strategy

Empowering Retailers Automated Shopper Assistance

Empowering Retailers Automated Shopper Assistance

Maintain Brand Status While Delivering 1:1 Experiences At Scale

Maintain Brand Status While Delivering 1:1 Experiences At Scale

360 Degree Customer Experience: A Holiday Preparation Guide

360 Degree Customer Experience: A Holiday Preparation Guide

2020 Trends in Customer Experience Report

2020 Trends in Customer Experience Report

How AI Will Transform Customer Engagement

How AI Will Transform Customer Engagement

Retail Guide: Investing in an Automated Shopper Assistance Platform

Retail Guide: Investing in an Automated Shopper Assistance Platform

The Retailers Guide to Live Chat For Your Business

The Retailers Guide to Live Chat For Your Business

The Ridge Case Study

The Ridge Case Study

PureFormulas Case Study

PureFormulas Case Study

CUTS Case Study

CUTS Case Study

Pura Vida Bracelets – Linc Customer Care Platform

Pura Vida Bracelets – Linc Customer Care Platform

Conversational Commerce Demo: Voice Assistant Return & Re-order

Conversational Commerce Demo: Voice Assistant Return & Re-order

Pacsun Case Study

Pacsun Case Study

Lamps Plus Case Study

Lamps Plus Case Study

Learn Monetization Strategies Superbot Conference 2019

Learn Monetization Strategies Superbot Conference 2019

The Customer Experiences They Want: The Data You Need

The Customer Experiences They Want: The Data You Need

Announcing D2C Customer Care Automation Grocery Shop

Announcing D2C Customer Care Automation Grocery Shop

How Retailers and Brands Use AI to Staff During Peak Periods

How Retailers and Brands Use AI to Staff During Peak Periods

Using AI Automated Assistance to Increase Customer Engagement

Using AI Automated Assistance to Increase Customer Engagement

Customer Loyalty is Critical for Retailers: Automate the Shopping Experience

Customer Loyalty is Critical for Retailers: Automate the Shopping Experience

Consumer Behavior is Changing Fast is Your Brand Prepared?

Consumer Behavior is Changing Fast is Your Brand Prepared?

Learn 3 Ways of Configuring your Facebook Messenger Bot

Learn 3 Ways of Configuring your Facebook Messenger Bot

How to Handle Complex Customer Inquiries With Automation

How to Handle Complex Customer Inquiries With Automation

Retailers Can Use a Botlet Framework for Membership Services

Retailers Can Use a Botlet Framework for Membership Services

How Customer Care Automation Uses AI Chatbots and Voice

How Customer Care Automation Uses AI Chatbots and Voice

Automate Over 70 percent of Your Customer Care: Post Purchase

Automate Over 70 percent of Your Customer Care: Post Purchase

Omnichannel AI Chatbot: Post Purchase Re-Ordering

Omnichannel AI Chatbot: Post Purchase Re-Ordering

Voice Assistant Reordering: Conversational Commerce

Voice Assistant Reordering: Conversational Commerce

AI Chatbot Returns and Exchanges Demonstration

AI Chatbot Returns and Exchanges Demonstration