Using a Messenger chatbot to automate 92% of customer care has reduced costs, and boosted customer experience for JustFab.com and ShoeDazzle.com.
Pura Vida saw a 4x ROI using Linc’s platform, with a 25% opt-in rate, and an NPS result above 80 after going live with Linc’s platform powering automated service across channels.
Busy customers are able to get quick updates in real-time via SMS or Messenger, check the latest on their order, and be notified about online and instore pickup orders using Linc’s platform.
From notifications to conversations, service to revenue. Download 9 Ebooks that give you your inside track on conversational commerce, and how you can use these channels to blend service, merchandising and sales with customer care automation. Download here.
89% of customers will ditch a retailer if they have a bad experience– and they won’t come back. In partnership with BrandGarage, this study explores the increased value retailers are placing on AI to alleviate points of friction in their customer service and engagement strategy. Download here.
Consumers are adopting chat and voice platforms faster than any channel before them, but the clear question is ‘What does this mean for retail?’ This Guide clearly lays out the channels, how they differ and what customers expect on each. Download here.