Customer Case Studies


Using a Messenger chatbot to automate 92% of customer care has reduced costs, and boosted customer experience for and

Learn more about TechStyle Fashion Group’s Success Story
Pura Vida Bracelets – Linc Customer Success Story

Pura Vida saw a 4x ROI using Linc’s platform, with a 25% opt-in rate, and an NPS result above 80 after going live with Linc’s platform powering automated service across channels.

Learn more about Pura Vida Bracelets’ Success Story

Busy customers are able to get quick updates in real-time via SMS or Messenger, check the latest on their order, and be notified about online and instore pickup orders using Linc’s platform.

Learn more about Carter’s | OshKosh’s Success Story


9 Part Conversational Commerce Learning Series - Linc

From notifications to conversations, service to revenue. Download 9 Ebooks that give you your inside track on conversational commerce, and how you can use these channels to blend service, merchandising and sales with customer care automation. Download here.


How AI Technology Will Transform Customer Engagement - Brand Garage Guide Cover

89% of customers will ditch a retailer if they have a bad experience– and they won’t come back. In partnership with BrandGarage, this study explores the increased value retailers are placing on AI to alleviate points of friction in their customer service and engagement strategy. Download here.

The Definitive Guide to Conversational Commerce - Linc, Every Customer Engaged

Consumers are adopting chat and voice platforms faster than any channel before them, but the clear question is ‘What does this mean for retail?’ This Guide clearly lays out the channels, how they differ and what customers expect on each. Download here.


2018 New York Fashion Tech Lab
2018 New York
Fashion Tech Lab

Keynote delivered by
Linc CEO Fang Cheng

2018 Shoptalk - Venetian Las Vegas - Linc and TechStyle
Live at ShopTalk with Techstyle Fashion Group

Using the Botlet Framework for Automated Membership Service

Live at Shop.Org 17 with Techstyle Fashion Group - Linc Global
Live at Shop.Org with Techstyle Fashion Group

Automating Over 70% of Customer Care

Press & Media

Read more about Linc Global in WWD, Retail Dive,, Total Retail and other publications here.

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