Panel: CES – The Customer Experiences They Want, The Data You Need
Join Forrester, Facebook and Linc
CEO Fang Cheng to dive into
differentiating in customer experience
Thought Leadership Keynotes and Panels
Announcement of Direct to Consumer Capabilities at GroceryShop
Announcement by
Linc CEO Fang Cheng
2018 New York
Fashion Tech Lab
Keynote delivered by
Linc CEO Fang Cheng
Live at ShopTalk with Techstyle Fashion Group
Using the Botlet Framework for Automated Membership Service
Live at Shop.Org with Techstyle Fashion Group
Automating Over 70% of Customer Care
PacSun increased opt-in rates across SMS text to 33% while increasing engagement and the customer experience.
Learn more about PacSun’s Success Story
Using a Messenger chatbot to automate 92% of customer care has reduced costs, and boosted customer experience for JustFab.com and ShoeDazzle.com.
Learn more about TechStyle Fashion Group’s Success Story
Lamps Plus increased opt-in rates across SMS text and Facebook Messenger to almost 30% while increasing engagement and the customer experience.
Learn more about Lamps Plus’ Success Story
Pura Vida saw a 4x ROI using Linc’s platform, with a 25% opt-in rate, and an NPS result above 80 after going live with Linc’s platform powering automated service across channels.
Learn more about Pura Vida Bracelets’ Success Story
Busy customers are able to get quick updates in real-time via SMS or Messenger, check the latest on their order, and be notified about online and instore pickup orders using Linc’s platform.
Learn more about Carter’s | OshKosh’s Success Story
Product Videos
Learning
Series
From notifications to conversations, service to revenue. Download 9 Ebooks that give you your inside track on conversational commerce, and how you can use these channels to blend service, merchandising and sales with customer care automation. Download here.
EBooks
The rules of customer engagement have changed. See how customer expectations and behavior have changed the market, and what executives are using to evolve, boost customer engagement and cement loyalty today. Download here.
Consumers are adopting chat and voice platforms faster than any channel before them, but the clear question is ‘What does this mean for retail?’ This Guide clearly lays out the channels, how they differ and what customers expect on each. Download here.
89% of customers will ditch a retailer if they have a bad experience– and they won’t come back. In partnership with BrandGarage, this study explores the increased value retailers are placing on AI to alleviate points of friction in their customer service and engagement strategy. Download here.
Education
Press & Media
Read more about Linc Global in WWD, Retail Dive, PYMNTS.com, Total Retail and other publications here.
For all inquiries regarding interviews and additional information for analyst reports, or media reporting, please contact: