Linc Global & PureFormulas
Pure Formulas Leverages Cross Channel Automation to Keep Up With Changing Customer Expectations
Engaging Customers Across Channels To Drive Results
Convenience takes center stage
Customers can now engage with PureFormulas through new channels such as Amazon Alexa, SMS, and Facebook Messenger.
PureFormulas can continue to communicate through these channels with highly relevant messages that lead to new conversions.
With only 6% of all bot interactions needing to be handed over to an agent, customers are easily able to get the answers to the majority of their questions.
Real-time, on-demand order information
Customers can access order information quickly and easily, have their questions answered in real-time and are offered highly relevant product recommendations
Data-driven personalized interactions
With Linc’s platform, PureFormulas can use customer data more readily, creating interactions that are more personalized, relevant and effective at creating return shoppers. In addition, over 36% of PureFormulas customers have used the automated refer-a-friend functionality in order to provide a seamless way to grow the customer base.